UK Complaint Resolution

If you would like to make a complaint please contact our Customer Care team at: wecare@delta.com. We’re here to help in any way we can and will quickly get back to you with the information you need.

If after receiving a final response from us you still feel that your complaint is unresolved, you may choose to refer your complaint to AviationADR, www.aviationadr.org.uk, who are approved by the UK Civil Aviation Authority to provide an independent review of complaints and dispute resolution services. 

This service is free to our customers and we will be bound by the decision they make. You will need to refer your complaint to them within 12 months after our final response confirming that we have reached a state of "deadlock".

AviationADR can be contacted at:
AviationADR
12-14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes MK12 5TW

W: www.aviationadr.org.uk
E: aviation@aviationadr.org.uk
T: 0203 540 8063

Or, you may use the European Commission’s electronic form:
http://ec.europa.eu/odr