GLOBAL ENTRY™ FAQS

Global Entry

  • Easy, Quick U.S Entry for Arriving International Passengers – Save time entering the U.S by using U.S Customs and Border Protection’s Global Entry program. This voluntary program allows preapproved, low risk travelers to clear the entry process in minutes using automated kiosks. Passengers participating in a reciprocal program with the following countries can also access the Global Entry kiosks: Mexico, The Netherlands, Panama, South Korea, Germany and Peru. Canadian citizens and residents are eligible to access Global Entry kiosks through membership in the Nexus program. For more information visit www.globalentry.govopens in a new window.

    Participating in Customs and Border Protection (CBP) Trusted Traveler program such as Global Entry, NEXUS and SENTRI will entitle you with free TSA Precheck screening.

  • Global Entry kiosk
    • Hartsfield-Jackson Atlanta International Airport (ATL)
    • Boston-Logan International Airport (BOS)
    • Detroit Metropolitan Airport (DTW)
    • John F. Kennedy International Airport, New York (JFK)
    • Los Angeles International Airport (LAX)
    • Minneapolis/St. Paul International Airport (MSP)
    • Salt Lake City International Airport (SLC)
    • Seattle-Tacoma International Airport-SeaTac (SEA)

    See the complete list of cities

  • Members must use a passport or US legal permanent resident card at Global Entry Kiosks. The kiosk will show you the correct way to slide your machine –readable passport into the passport reader and guide you to the next following steps.

    The kiosk will also display a custom declaration screen. For more information on the items that are restricted or prohibited go to www.cbp.gov/travelopens in a new window

    1. Go to https://goes-app.cbp.dhs.gov/opens in a new window
    2. Click Activate Membership card
    3. Type the PASSID and Security Code (numeric portion only) from the back of your card and click Next.

  • The CBP PASSID, serves as your KTN. Please provide this number when booking a reservation on one of the 11 participating airlines including Delta AirLines. KTNs are only active after an applicant complete enrollment at an application center for one of the four trusted traveler programsopens in a new window.                                     

  • Add your KTN to reservations and frequent flyer profiles. Add it on the Known Traveler Number Field in the forms. Do not enter your KTN in the redress number data field.

    Adding it to My Profile:

    Sign in to the Sky Miles Account; go to the Basic Info section in Profile. Click the EDIT button to add the Known Traveler Number

    Known traveler number

    Adding it to your current reservations—My Trips

    Visit My Trips. Enter confirmation number/first name/last name. Under the “Secure Flight Passenger Data & Contact Information” tab, verify gender/date of birth/KTN. (Passengers will not be able to edit this information online within 72-hours of departure.)

    Known Traveler Number.

    Additional note: Verify that your first/middle/last name, gender and correct date of birth exactly as you applied for your KTN. Only enter your Membership Number / PASS ID in the ‘Known Traveler/Trusted Traveler’ field to ensure TSA Pre✓™ eligibility.  Don’t type “Opt In” or “TSA Pre✓™” or any other text.

  • If you have added the Known Traveler Number in your Sky Miles profile, the number will get synced to your current reservation within 36-48 hours.

    If you add the Known Traveler Number in My Trips then it will automatically get updated in your current reservation.

  • If you make reservations via a third-party website (not on the airlines’ website directly) and/or travel agency, your KTN may not always be shared with the airline.

    Ensure your first/middle/last name is in the correct Secure Flight fields. The KTN will be submitted along with Secure Flight passenger data to TSA. Remember to enter your full name, date of birth and KTN exactly as you provided during the TSA Pre✓® application process or when you enrolled in a CBP Trusted Traveler program.

  • Presenting the card doesn’t grant you entry to expedited screening process. In order for it to work you will have to get the CBP PASSID OR the Known Traveler Number (KTN) to your individual reservation — passenger name record (PNR).Travelers who have been cleared for TSA Pre✓® will have information embedded in the barcode of their boarding pass.

  • Travelers who have been cleared for TSA Pre✓® will have information embedded in the barcode of their boarding pass and E Boarding pass.  Once the boarding pass is scanned at the checkpoint, the passenger may be referred to the TSA Pre✓® lane.

    Boarding pass with TSA Precheck
    Mobile boarding pass with TSA Precheck

  • If you didn’t receive it, most likely it was due to one of the below issues outlined below. Additionally, if you have flights with multiple participating carriers, you should ensure your KTN is listed with each individual carrier, as they submit this data to TSA for TSA Pre✓® verification starting 72-hours prior to departure.

    • Entered the incorrect Membership Number / PASSID (also known as your known traveler number or trusted traveler number), or entered it in the wrong field when making their airline reservation online.
    • Entered a date of birth (DOB) when making their reservation that did not match the DOB they provided to CBP for Global Entry or another CBP trusted traveler program.
    • Didn’t enter their full name: first, middle and last name. These should all match.

    If you check-in online before your flight and don’t see a TSA Pre✓® indicator on your boarding pass, contact your air carrier, or use one of the methods above. This will update your Secure Flight information right away. If everything matches, you will be able to re-print your boarding pass again, hopefully with TSA Pre✓® this time! NOTE: TSA uses unpredictable security measures throughout the airport and no individual is guaranteed expedited screening.