TICKETWIJZIGINGEN EN TERUGBETALINGEN

Things don't always go as planned. Here's all you need to know when your travel plans require a change.

Lost Tickets

If your paper ticket has been lost, stolen or damaged, you can complete a Lost Ticket Application, available at our ticket counters, ticket offices or your travel agency. View Lost Tickets

Ticket Changes

Travel plans don't always go as planned. Here's some essential information that you'll need if your ticket has to be changed. Learn More About Ticket Changes

Same Day Travel Changes

Our same-day travel options offer you greater flexibility on the day of your travel. Learn More About Same Day Travel Changes

Risicovrije annulering

As part of our Customer Commitment, you can get a refund for most eTickets. Learn More About Risk-Free Cancellation

Apply for a Refund & Check Refund Status

Need a refund or cancellation for your ticket? Get Details About Apply for a Refund & Check Refund Status

Exit European Union (EU) Compensation Request

If your travel plans from a city located in the EU were disrupted, you may be entitled to a refund or compensation for additional costs. Learn More About Exit European Union (EU) Compensation Request

Israel Refund or Compensation Request

If your travel plans from Israel were disrupted, you may be entitled to a refund or compensation for additional costs. Learn More About Israel Refund or Compensation Request