We get it: Plans can change, whether you want them to or not. If you need to adjust or cancel your vacation, we're here to help. Below you can learn more about change/cancellation fees or penalties you may incur and other important information. You can also call our vacation experts for assistance at 1-800-800-1504.
Want to avoid the hassle of change/cancellation fees and penalties? You can add a Travel Protection Plan to your vacation package before you go and enjoy peace of mind no matter what happens with your trip.
CANCEL/CHANGE PENALTIESALL FEES INDICATED ARE PER PERSON
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RESERVATION TYPE AND COMPONENTS |
31+ DAYS PRIOR TO DEPARTURE |
11-30 DAYS PRIOR TO DEPARTURE |
4-10 DAYS PRIOR TO DEPARTURE |
0-3 DAYS PRIOR TO DEPARTURE |
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HOTEL |
ALL HOTELS* (EXCEPT THOSE LISTED BELOW OR OTHERWISE LISTED AS NONREFUNDABLE AT PURCHASE) |
No Penalty
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$100 - All destinations |
$200 - U.S.
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Niet-restitueerbaar |
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SANDALS RESORTS, BEACHES RESORTS**, ALL TAHITI HOTEL/RESORTS, AND OUTRIGGER CONDOMINIUMS^ |
Cancellations 30 days or less prior to arrival will be nonrefundable. |
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OTHER REFUNDABLE ITEMS (CARS, TOURS, ETC.) |
No Penalty |
Niet-restitueerbaar |
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OTHER NONREFUNDABLE ITEMS AND TRAVEL PROTECTION PLANS |
Nonrefundable, some exceptions may apply to the Travel Protection Plan Part B policy of our Travel Protection Plan. |
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AIR |
No change or cancel fees for Delta and JV Partners marketed and operated flights. |
*California hotels are subject to a different cancellation policy. Hotels in California can be cancelled without penalty for at least 24 hours after the reservation is confirmed, if the reservation is made 72 hours or more before the time of check-in.
**At Beaches Resorts, if the number of guests is reduced (regardless of age) in a room there will be a charge. If due to arrive within 15-30 days, the charge will be 50% of the purchase price for the individual(s) that cancel, or if due to arrive within 14 days the charge will be 100% of the purchase price for the individual(s) that cancel.
*** Passengers will be eligible for additional flexibility for cancellations and refunds due to (i) schedule changes in U.S. originating and U.S. departing flights that result in arrival or departure 3+ hours earlier or arrival 3+ hours after your originally scheduled time for domestic flights, or 6+ hours for international flights, (ii) flight cancellations, (iii) flight number changes, (iv) downgrades to a lower class of service, (v) changes in origin or destination airports, (vi) an increase in the number of connection points, and (vii) a change in the accessibility of the aircraft. Starting oktober 28, 2024, if you experience one of these events, you are eligible for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or preferred seat, and can cancel or change your vacation package by messaging us or contacting a Delta Vacations specialist at 1-800-800-1504. The nonflight portion of your booking will remain subject to the cancellation and refund policy in the table above.
Cancellation & Change Policy Terms & Conditions
- Less than 31 days from departure: Travelers who cancel a trip will receive a credit in the form of a Delta Vacations travel certificate equal to the amount paid, less any applicable cancellation fees, nonrefundable components, and any airline-issued credits applied to the airfare portion of the package.
- More than 31 days from departure: If a traveler cancels a trip 31 or more days before departure that traveler will receive:
(i) a credit in the form of a Delta Vacations travel certificate equal to the required deposit amount minus any cancellation fees, and nonrefundable components, and any airline-issued credits applied to the airfare portion of the package, and
(ii) a refund to the original form of payment for the amount paid in excess of the minimum required deposit. - Refund order of operations: In the event of a refund pursuant to Delta Vacation's policy for changes or cancellations where multiple forms of payment were used and a refund to original form of payment is due, Delta Vacations will refund in the following payment order:
- First, to any airline issued credit applied to the airfare portion of the package (such as Delta-issued Transportation Credit Vouchers, Electronic Credit Voucher, Miscellaneous Charge Order, Delta Transportation Vouchers, and Electronic Denied Compensation Credit);
- Second, to any debit or credit cards or BNPLBuy Now Pay Later payments, in the order the payment was processed and accepted;
- Third, any miles back to the corresponding SkyMiles account, based on the blended average redemption rate of all miles payments;
- Fourth, any Delta Gift Cards;
- Fifth, to Delta Vacations’ travel certificate
- Regardless of cancellation timing, if a refund is due to a Delta Vacations travel certificate, any such credit will be refunded to the original Delta Vacations travel certificate, less applicable cancellation fees and other nonrefundable components, and will be subject to the original travel certificate expiration date. In the event the original certificate has expired, no refund will be processed. Otherwise, Delta Vacations certificates will have an expiration date one year from the issue date.
- All travel certificates issued are name-specific and only valid for the applicable traveler(s) cancelled.
- Airline-issued credits, to the extent refundable, will be re-issued directly by the airline.
- In the event of a partial cancellation of less than the entire booking party, the per person price of the package may be recalculated to reflect the updated number of travelers, which could result in a higher per person rate for the remaining travelers of the package. In that case, the amount refunded may not be proportional to the original per person price.
- Examples of "other nonrefundable items" are train tickets, event or show tickets, theme park passes, etc.
Airfare
- No change fees apply for Delta marketed and operated tickets purchased for travel from the U.S. to all destinations worldwide, excluding Basic Economy fares and nonrefundable tickets. If the change results in ticket being exchanged for another ticket in a lower value, the credit will be refunded in the form of Delta Vacations travel certificate subject to a one-year expiration date. For tickets issued by air carriers other than Delta (i.e., tickets with code 006), change fees will vary based on airfare rules.
- In the event of a traveler no-show for a flight or in the event of a cancellation occurring after the flight departure time, the traveler will lose any remaining value of the booking.
- Passengers will be eligible for additional flexibility for cancellations and refunds due to (i) schedule changes in U.S. originating and U.S. departing flights that result in arrival or departure 3+ hours earlier or arrival 3+ hours after your originally scheduled time for domestic flights, or 6+ hours for international flights, (ii) flight cancellations, (iii) flight number changes, (iv) downgrades to a lower class of service, (v) changes in origin or destination airports, (vi) an increase in the number of connection points, and (vii) a change in the accessibility of the aircraft. Starting oktober 28, 2024, if you experience one of these events, you are eligible for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or preferred seat, and can cancel or change your vacation package by contacting a Delta Vacations specialist at 1-800-800-1504 or message us. Note that the nonflight portion of your booking will remain subject to the cancellation and refund policy in the table above.
Hotel
- A $50 nonrefundable deposit will be charged per person for booking without airfare, and will be forfeited in the event of a booking cancellation. Modifications to a booking will not result in an additional deposit.
- Some hotels are nonrefundable; please refer to the chart above and review the specific details of your booking.
- You acknowledge that the hotel reservation may be made by Travelscape, LLC.
*At Beaches Resorts, if the number of guests is reduced (regardless of age) in a room there will be a charge. If due to arrive within 15-30 days, the charge will be 50% of the purchase price for the individual(s) that cancel, or if due to arrive within 14 days the charge will be 100% of the purchase price for the individual(s) that cancel.
^Includes the following Outrigger Resorts and Hotels properties:
- Oahu: Regency on Beachwalk Waikiki by OUTRIGGER; Waikiki Shore by OUTRIGGER – Condominium
- Maui: Honua Kai Resort & Spa - Condominium; Napili Shores Maui by OUTRIGGER - Condominium; Palms at Wailea Maui - Condominium; Royal Kahana Maui by OUTRIGGER - Condominium; The Kapalua Villas – Condominium
- Island of Hawaii: Fairway Villas Waikoloa by OUTRIGGER - Condominium; Royal Sea Cliff Kona by OUTRIGGER – Condominium
Hotel Changes: four or more days prior to departure
- Customers may change to a different hotel or change rooms within the same hotel, subject to availability, and the change fee will be waived if the change results in additional hotel revenue being collected.
- If the change does NOT result in an increase in hotel price, the fees above will apply.
- Nonrefundable (NR) hotel fees (which includes Sandals Resorts, Beaches Resorts, All Tahiti Hotel/Resorts, OUTRIGGER Condominiums, and any other hotel otherwise listed as nonrefundable at purchase) cannot be waived, even when the change results in an increase in the hotel price.
Hotel changes: three or fewer days prior to departure
- Customers may change room categories within the same hotel, subject to availability, and the change fee will be waived if the change results an increase in the hotel price.
- Customers may choose to change to a different hotel, subject to availability. However, the hotel portion is nonrefundable, and customer is responsible for applicable rates for the new hotel.
- Examples of "other nonrefundable items" are train tickets, event or show tickets, theme park passes, etc.
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