Delta Vacations Change & Cancellation Policies

We get it: Plans can change, whether you want them to or not. If you need to adjust or cancel your vacation, we're here to help. Below you can learn more about change/cancellation fees or penalties you may incur and other important information. You can also call our vacation experts for assistance at 1-800-800-1504.

Want to avoid the hassle of change/cancellation fees and penalties? You can add a Travel Protection Plan to your vacation package before you go and enjoy peace of mind no matter what happens with your trip.

CANCEL/CHANGE PENALTIES

ALL FEES INDICATED ARE PER PERSON
RESERVATION TYPE AND COMPONENTS
31+ DAYS PRIOR TO DEPARTURE
11-30 DAYS PRIOR TO DEPARTURE
4-10 DAYS PRIOR TO DEPARTURE
0-3 DAYS PRIOR TO DEPARTURE
HOTEL
ALL HOTELS* (EXCEPT THOSE LISTED BELOW OR OTHERWISE LISTED AS NONREFUNDABLE AT PURCHASE)
No Penalty
(in package with air)
Of  
$50 Penalty (without air)
 
$100 - All destinations
$200 - U.S.
and Canada $400 - All other destinations
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SANDALS RESORTS, BEACHES RESORTS**, ALL TAHITI HOTEL/RESORTS, AND OUTRIGGER CONDOMINIUMS^
Cancellations 30 days or less prior to arrival will be nonrefundable.
OTHER REFUNDABLE ITEMS (CARS, TOURS, ETC.)
No Penalty
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OTHER NONREFUNDABLE ITEMS AND TRAVEL PROTECTION PLANS 
Nonrefundable, some exceptions may apply to the Travel Protection Plan Part B policy of our Travel Protection Plan.
AIR
No change or cancel fees for Delta and JV Partners marketed and operated flights.

*California hotels are subject to a different cancellation policy. Hotels in California can be cancelled without penalty for at least 24 hours after the reservation is confirmed, if the reservation is made 72 hours or more before the time of check-in.

**At Beaches Resorts, if the number of guests is reduced (regardless of age) in a room there will be a charge. If due to arrive within 15-30 days, the charge will be 50% of the purchase price for the individual(s) that cancel, or if due to arrive within 14 days the charge will be 100% of the purchase price for the individual(s) that cancel.

*** Passengers will be eligible for additional flexibility for cancellations and refunds due to (i) schedule changes in U.S. originating and U.S. departing flights that result in arrival or departure 3+ hours earlier or arrival 3+ hours after your originally scheduled time for domestic flights, or 6+ hours for international flights, (ii) flight cancellations, (iii) flight number changes, (iv) downgrades to a lower class of service, (v) changes in origin or destination airports, (vi) an increase in the number of connection points, and (vii) a change in the accessibility of the aircraft. Starting oktober 28, 2024, if you experience one of these events, you are eligible for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or preferred seat, and can cancel or change your vacation package by messaging us or contacting a Delta Vacations specialist at 1-800-800-1504. The nonflight portion of your booking will remain subject to the cancellation and refund policy in the table above.

Cancellation & Change Policy Terms & Conditions

  • Less than 31 days from departure: Travelers who cancel a trip will receive a credit in the form of a Delta Vacations travel certificate equal to the amount paid, less any applicable cancellation fees and nonrefundable components.
  • More than 31 days from departure: If a traveler cancels a trip 31 or more days before departure that traveler will receive:
    (i) a credit in the form of a Delta Vacations travel certificate equal to the required deposit amount minus any cancellation fees and nonrefundable components, and
    (ii) a refund to the original form of payment for the amount paid in excess of the minimum required deposit.
  • Refund order of operations: In the event of a refund pursuant to Delta Vacation's policy for changes or cancellations where multiple forms of payment were used and a refund to original form of payment is due, Delta Vacations will refund in the following payment order::
    1. First, to any airline credit applied to the airfare portion of the package (such as Delta-issued Transportation Credit Vouchers, Electronic Credit Voucher, Miscellaneous Charge Order, Delta Transportation Vouchers, and Electronic Denied Compensation Credit);
    2. Second, to any debit or credit cards or BNPLBuy Now Pay Later payments, in the order the payment was processed and accepted;
    3. Third, any miles back to the corresponding SkyMiles account, based on the blended average redemption rate of all miles payments;
    4. Fourth, any Delta Gift Cards;
    5. Fifth, to Delta Vacations’ vouchers
  • Regardless of cancellation timing, if a refund is due to a Delta Vacations travel certificate, any such credit will be refunded to the original Delta Vacations travel certificate, less applicable cancellation fees and other nonrefundable components, and will be subject to the original travel certificate expiration date. In the event the original certificate has expired, no refund will be processed. Otherwise, Delta Vacations certificates will have an expiration date one year from the issue date.
  • All travel certificates issued are name-specific and only valid for the applicable traveler(s) cancelled.
  • In the event of a partial cancellation of less than the entire booking party, the per person price of the package may be recalculated to reflect the updated number of travelers, which could result in a higher per person rate for the remaining travelers of the package. In that case, the amount refunded may not be proportional to the original per person price.
  • Examples of "other nonrefundable items" are train tickets, event or show tickets, theme park passes, etc.

Airfare

  • No change fees apply for Delta marketed and operated tickets purchased for travel from the U.S. to all destinations worldwide, excluding Basic Economy fares and nonrefundable tickets. If the change results in ticket being exchanged for another ticket in a lower value, the credit will be refunded in the form of Delta Vacations travel certificate subject to a one-year expiration date. For tickets issued by air carriers other than Delta (i.e., tickets with code 006), change fees will vary based on airfare rules.
  • In the event of a traveler no-show for a flight or in the event of a cancellation occurring after the flight departure time, the traveler will lose any remaining value of the booking.
  • Passengers will be eligible for additional flexibility for cancellations and refunds due to (i) schedule changes in U.S. originating and U.S. departing flights that result in arrival or departure 3+ hours earlier or arrival 3+ hours after your originally scheduled time for domestic flights, or 6+ hours for international flights, (ii) flight cancellations, (iii) flight number changes, (iv) downgrades to a lower class of service, (v) changes in origin or destination airports, (vi) an increase in the number of connection points, and (vii) a change in the accessibility of the aircraft. Starting oktober 28, 2024, if you experience one of these events, you are eligible for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or preferred seat, and can cancel or change your vacation package by contacting a Delta Vacations specialist at 1-800-800-1504 or message us. Note that the nonflight portion of your booking will remain subject to the cancellation and refund policy in the table above.

Hotel

  • A $50 nonrefundable deposit will be charged per person for booking without airfare, and will be forfeited in the event of a booking cancellation. Modifications to a booking will not result in an additional deposit.
  • Some hotels are nonrefundable; please refer to the chart above and review the specific details of your booking.
  • You acknowledge that the hotel reservation may be made by Travelscape, LLC.

*At Beaches Resorts, if the number of guests is reduced (regardless of age) in a room there will be a charge. If due to arrive within 15-30 days, the charge will be 50% of the purchase price for the individual(s) that cancel, or if due to arrive within 14 days the charge will be 100% of the purchase price for the individual(s) that cancel.


^Includes the following Outrigger Resorts and Hotels properties:

  • Oahu: Regency on Beachwalk Waikiki by OUTRIGGER; Waikiki Shore by OUTRIGGER – Condominium
  • Maui: Honua Kai Resort & Spa - Condominium; Napili Shores Maui by OUTRIGGER - Condominium; Palms at Wailea Maui - Condominium; Royal Kahana Maui by OUTRIGGER - Condominium; The Kapalua Villas – Condominium
  • Island of Hawaii: Fairway Villas Waikoloa by OUTRIGGER - Condominium; Royal Sea Cliff Kona by OUTRIGGER – Condominium

Hotel Changes: four or more days prior to departure

  • Customers may change to a different hotel or change rooms within the same hotel, subject to availability, and the change fee will be waived if the change results in additional hotel revenue being collected.
  • If the change does NOT result in an increase in hotel price, the fees above will apply.
  • Nonrefundable (NR) hotel fees (which includes Sandals Resorts, Beaches Resorts, All Tahiti Hotel/Resorts, OUTRIGGER Condominiums, and any other hotel otherwise listed as nonrefundable at purchase) cannot be waived, even when the change results in an increase in the hotel price.

Hotel changes: three or fewer days prior to departure

  • Customers may change room categories within the same hotel, subject to availability, and the change fee will be waived if the change results an increase in the hotel price.
  • Customers may choose to change to a different hotel, subject to availability. However, the hotel portion is nonrefundable, and customer is responsible for applicable rates for the new hotel.
  • Examples of "other nonrefundable items" are train tickets, event or show tickets, theme park passes, etc.

Delta Vacations Booking Terms and Conditions

General Information

  • All prices quoted are in U.S. dollars, and are confirmed at the time of reservation.
  • Prices include charges for planning, servicing and operating packages and are subject to change without notice.
  • Prices DO NOT include the following: passport and visa fees as required by arrival destination; some foreign departure taxes and other government-imposed charges; and MAY NOT include porterage, gratuities, resort fees, energy surcharges.
  • Delta Vacations is not responsible for personal injury or property damage caused by any negligent act or commission by the air carrier, hotel, or other suppliers of any of the services being offered in connection with this trip, unless there is negligence on our part. However, in no event shall any party be liable for consequential damages. Delta Vacations representatives may be employees of Delta Vacations or may be employees of a third party. Delta Vacations reserves the right to substitute accommodations due to circumstances beyond our control.
  • Delta Vacations does not accept responsibility for loss of or damage to luggage or any belongings while in the custody of any airline, bus company or hotel.
  • Airlines have specific luggage allowances. It is the passenger's responsibility to comply with those allowances, or excess/overweight baggage charges may apply and will be collected at the ticket counter of the departing airport.
  • Airlines have varying luggage fee policies. View details on luggage fees by carrier.
  • By purchasing, you agree to receive e-mails related to your trip with Delta Vacations.
  • SkyMiles® account numbers must be applied to your booking prior to departure.
  • Passengers flying on SkyMiles awards will not receive mileage credit, and are not eligible for any bonus miles.
  • Delta Vacations reserves the right to vary package inclusions, itineraries, options and hotels (in some cases if necessary).
  • Once payment is applied, applicable cancellation and/or change fees will be assessed, some may be nonrefundable.
  • Additional fees (departure taxes, fuel surcharges, etc.) may be charged due to changes in regulations and policies.
  • Name changes made to confirmed rental car bookings may result in a price change to the current available price.

Travel Identification

  • Passengers 18 years of age or older are required to present one form of government-issued photo ID (such as a valid driver's license, and beginning mei 07, 2025, the license must be a REAL ID compliant driver's license), opens in a new window or two forms of non-photo identification, one of which must be state federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification can result in denied boarding and no refunds will be granted.
  • Proof of Citizenship: To enter or return from a foreign country, all passengers are required to present appropriate documentation. Each country, including the U.S., has different requirements, and these requirements are subject to change at any time. It is the passengers' responsibility to have the correct documentation. For up-to-date entry requirements, see Help/FAQs. Non-U.S. citizens are also required to check for proper documentation requirements.
  • For certain countries, a notaried consent from both parents or legal guardians) is required for children younger than 18 years old traveing alone, with one parent, or in someone else's custody; or a notarized birth certificane showing only one parent, a parent's death certificate, or a court onder of child custody MAY also be permissible. Passengers are required to check for proper documentation requirements Minors traveling alone must be met by an adult.
  • Heath Requirements: You are responsible for complying with the health requirements of the countries you intend to wish. Check with your physician regarding any immunizations that may be recommended or required.

OPMERKING: Delta Vacations is not responsible for failure to present proper documentation. Ineorrect documentation could result in denied entry and forfeiture of all monies paid.

Air Transportation

  • All tickets must be issued by Delta Vacations.
  • Airfares are guaranteed upon receipt of full payment.
  • Restrictions apply for unaccompanied minors. Please contact Delta Vacations reservations for further information.
  • FAA regulations require that a separate seat be purchased for a child 2 years of age or older; a lap -heid child younger than 2 years old does require a purchased ticket for travel outside U.S. an 10% of the adult base fare, plus applicable taxes and fees.
    • Birth certificates may be required at check-in as proof of age.
    • Passengers 15 years of age or older may legally hold a child in their lap.
    • Only 1 child younger than 2 years old per passenger is allowed.

Flight/Hotel Transfers
If airfare was not purchased through us, and this vacation includes airport/hotel transfers, we must be advised of the fight numbers, fight arrival and departure times, and dates of travel, in order to arrange and provide your transfers. Failure to do this will result in a forfeiture of transfers, and no refund will be given.

Hotel Accommodations and Activities

  • Delta Vacations cannot guarantee fulfilment of special arrangements or requests, such as adjoining rooms, special bed configurations or nonsmoking room.
  • Handicap accessibility varies widely between hotels in international destinations; although listed an handicap accessible, it may not be ADA (Americans with Disabilities Act) compliant. For specific details on the accessibility of a hotel and its rooms, please contact Delta Vacations.
  • Handicap accessible rooms are on a request-only basis, based on availability.
  • Optional sightseeing, entertainment and/or transportation options cannot be purchased separately.

Car Rental Information

  • Each rental day is based on a 24 hour rental period beginning at the time you pick up your car.
  • Drivers must have a valid driver's license held for at least one year, and be at least 25 vears old.
  • Some countries or car categories may also stipulate a minimum or maximum age limit.
  • Passport identification may be needed at the time of car pick-up in international destinations.
  • Charges not included at the time of booking include: Collision Damage Waiver, Personal Accident Insurance, Theft Protection Coverage, gasoline, applicable taxes for optional services, local taxes, airport service charges, additional driver charges and drop-of charges.
  • On delivery of your car, you will be required to leave a credit card to cover the insurance deductible.
  • Additional fees may apply, and will vary by country.
  • Car rental companies or tour operators will not make partial refunds on unused services or apply any portion of the rental to charges for gasoline, insurance or damages

Payment Policies

Standard Payment Policy

  • For reservations for travel within 30 days: full payment is required at the time the reservation is confirmed.
  • Domestic (US50) and Latin America Destinations: For reservations for travel outside of 41 days: payment may be applied as a deposit and a final payment. For reservations for travel between 31-40 days from departure: deposits are not permitted - full payment is required with 24 hours of booking.
  • All other Destinations: For reservations for travel outside of 31 days: payment may be applied as a deposit and a final payment. All payment information is required at the time of reservation; however, only the deposit will be charged upon confirmation of reservation; final payment will be charged 31 days prior to departure.
  • We accept the following forms of payment:
    • American Express, Visa, MasterCard, Discover, and Diner's Club, including Carte Blanche 
    • Miles from your SkyMiles account
    • Delta Vacations gift cards or travel certificates
    • Delta Air Lines eGifts and gift cards
    • Transportation Credit Vouchers (TV) issued by Delta Air Lines®, Electronic Credit Vouchers (ECV/E-TCV), Miscellaneous Charge Orders (MCO) or Electronic Denied Compensation Credits are accepted as forms of payment toward the flight portion of a Delta Vacations package, as long as travel begins on or before one year from the issue date and in accordance with terms and conditions on the certificate/voucher. You will have the following payment options:
      • If Hold for 24 Hours is allowed, select that option, and call 1-800-800-1504 to confirm your reservation and apply payment.
      • If Hold for 24 Hours is not allowed, select Purchase Now, and call 1-800-800-1504 immediately to apply your travel certificate and receive credit.
  • In the event of a refund pursuant to Delta Vacation's policy for changes or cancellations where multiple forms of payment were used and a refund to original form of payment is due, Delta Vacations will refund in the following payment order:
    • First, to any airline credit applied to the airfare portion of the package (such as Delta-issued Transportation Credit Vouchers, Electronic Credit Voucher, Miscellaneous Charge Order, Delta Transportation Vouchers, and Electronic Denied Compensation Credit);
    • Second, to any debit or credit cards or Buy Now Pay Later payments, in the order the payment was processed and accepted;
    • Third, any miles back to the corresponding SkyMiles account, based on the blended average redemption rate of all miles payments;
    • Fourth, any Delta Gift Cards; and Fifth, to Delta Vacations' travel certificates

Cancellation & Change Policy
Fees may apply for changes or cancellations. Learn more about the Delta Vacations change and cancellation policy.

Rules and Restrictions

  • Additional fees (departure taxes, fuel, surcharges, etc.) may be charged due to changes in regulations and policies.
  • By purchasing, you agree to receive e-mails related to your trip with Delta Vacations.

Booking Policies
Reservation Considerations:
The following types of vacation packages are not currently available via this website, due to their complexity or special requirements:

  • Reservations that include stays in more than one city.
  • Hawaii reservations that include stays on more than one island.
  • Children younger than two years old, traveling within the U.S., with a parent or with an adult 18 years of age and older, can travel on the adult's lap free of charge, and can be added to your reservation by contacting us at 1-800-800-1504 once you complete your booking online. If there are two or more children younger than two years old, traveling with the same adult, only one of the children may travel as a lap child. Any additional children are required to purchase a seat. Children younger than two years old, traveling internationally without a seat (a lap child) are required to purchase a ticket at 10% of the adult base fare, plus applicable taxes and fees. Regardless of your destination, when making your reservation, you should indicate you are traveling with an infant.
  • Upgrades to fare class after purchase
  • Reservations that require handicap or other special needs requests
  • A reservation with more than 4 rooms/suites/villas, or with more than 9 people, including more than 4 children
  • Reservations that include an escorted tour

To reserve a vacation for any of the above, please call Delta Vacations at 1-800-800-1504.

Opmerking: Delta Vacations does not accept unaccompanied minors younger than 15 years old.

Payment Information
Payment for all Delta Vacations reservations must be made in U.S. dollars, using a credit card or miles from a SkyMiles account. The billing address of your credit card (American Express, MasterCard, Visa, Discover, and Diners Club including Carte Blanche) or SkyMiles account must be in either the U.S. or Canada. The following payment options are available:

  • For reservations for travel within 30 days: full payment is required at the time the reservation is confirmed.
  • Domestic (US50) and Latin America Destinations: For reservations for travel outside of 41 days: payment may be applied as a deposit and a final payment. For reservations for travel between 31-40 days from departure: deposits are not permitted - full payment is required with 24 hours of booking.
  • All other Destinations: For reservations for travel outside of 31 days: payment must be applied as a deposit and a final payment. All payment information is required at the time of reservation; however only the deposit will be charged upon confirmation of reservation; final payment will be charged 30 days prior to departure.

In addition, if you are using a previously issued Delta Vacations air ticket, Delta-issued vouchers or certificates, such as Transportation Credit Voucher (TCV), Electronic Credit Voucher (ECV/E-TCV), Miscellaneous Charge Order (MCO) or Electronic Denied Compensation Credit, please contact your travel advisor or:

  • Call Delta Vacations at 1-800-800-1504 to make your reservation, and indicate that you are using one of these Delta-issued options as a form of payment. (These cannot be redeemed via the website.) If these methods of payment are used, they must be the first form of payment on the booking and would be the first refunded in accordance with to our Change and Cancellation Policy.
  • Provide the reference number, certificate number and/or redemption code at the time of reservation (for
    electronic versions).
  • Submit the original paper document to Delta Vacations within five days of booking the reservation (for paper document versions); documents received after the fifth (5th) day cannot be accepted and will be returned to the customer.

 

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