VIRGIN ATLANTIC PARTNERSHIP FAQS

How do I Book a Virgin Atlantic Flight?

You may book a Virgin Atlantic flight at delta.com. Just look for “Operated by: Virgin Atlantic” when searching for your flight. Note that you will have the opportunity to select a seat for your Virgin Atlantic flight within 90 days of departure.

How will I know if I'm on a Flight Operated by Virgin Atlantic?

During the booking process, look for “Operated by: Virgin Atlantic” noted near the flight number. If you have already booked your flight, this indication will appear under the flight information within My Trips on delta.com.

How Do I Select My Seat For A Virgin Atlantic Operated Flight?

After purchasing your flight, you will have the opportunity to select a seat. You may select a seat online for free¹ once check in opens 24 hours before your flight. If you prefer, you may select your seat up to 336 days before your flight for a fee¹.  If you are a SkyMiles® Diamond or Platinum Medallion®, you can select seats for all your party (so long as you are in the same booking) up to 336 days before departures free of charge, you may select an Extra Legroom or Exit Row Seat for yourself free of charge and standard seats for the rest of your party.

If you are a SkyMiles Gold Medallion® you can select seats up to 336 days before departure free of charge for yourself only (no companion waiver and not including Extra Legroom and Exit Row Seats). Please visit delta.com to make seat selections or changes.

¹Terms and Conditions Apply.

Whom do I Contact if I have Issues with my Virgin Atlantic Seat Assignment?

You may contact Virgin Atlanticopens in a new window either by phone or online.

How do I Check in for a Virgin Atlantic-Operated Flight?

If your first segment is on a Delta-operated flight, please check in with Delta. Likewise, if the first segment of your trip is operated by Virgin Atlantic, you should check in for your flight with Virgin Atlantic You can check in onlineopens in a new window at virgin-atlantic.com, at a Virgin Atlantic check-in kiosk or at the appropriate Virgin Atlantic ticket counter (i.e. Upper Class, Premium Economy or Main Cabin).

If you are a Diamond or Platinum Medallion member, you can use the Upper Class check-in line. If you are a Gold or Silver Medallion member, you can use the Premium Economy check-in line, unless you are flying in Upper Class.

My Boarding Pass does not Provide a Zone Number. When do I Board?

Diamond, Platinum, Gold, and Silver Medallion members are eligible for Priority Boarding on Virgin Atlantic. Virgin Atlantic should have information on your Priority Boarding eligibility, but we also recommend you travel with your Medallion credentials.

My Boarding Pass does not say "Sky Priority." Will I Still Receive my Benefits?

Virgin Atlantic does not offer Sky Priority, but you will continue to receive your benefits on Delta-operated flights. Diamond, Platinum and Gold Medallion members will receive Priority Check-in, Security, Baggage Handling and Boarding, plus bag fee waivers for one additional piece up to 23kg (~50lbs), on Virgin Atlantic flights. Please note that members may be asked to show their Medallion credentials to receive these benefits.

What are the Baggage Policies for Codeshare Flights with Virgin Atlantic?

For information about carry-on and checked baggage allowances, please visit virgin-atlantic.comopens in a new window for Virgin Atlantic-operated flights and delta.com for Delta-operated flights.

Do I have Access to Virgin Atlantic Clubhouse Lounges?

Virgin Atlantic Clubhouse lounge access is available at select locations to Delta One^® passengers, Upper Class passengers, and Diamond, Platinum and Gold Medallion Members with a same-day nonstop transatlantic flight between North America and the U.K. that is operated by Delta or Virgin Atlantic. Diamond and Platinum Medallion Members may access Virgin Atlantic Clubhouses in London-Gatwick, New York-JFK, Newark, Washington-Dulles, Boston, Los Angeles and San Francisco Airports. Gold Medallion Members may only access Virgin Atlantic Clubhouses within the U.S. (New York-JFK, Newark, Washington-Dulles, Boston, Los Angeles and San Francisco Airports). Diamond, Platinum and Gold Medallion Members are allowed to bring one guest. While access to the Virgin Atlantic Clubhouse in London-Heathrow is not available to Gold Medallion Members, these Members may enjoy access to No1 Lounges, Heathrowopens in a new window at LHR’s Terminal 3.
Please travel with and be prepared to show proof of your Medallion status to the Virgin Atlantic representative to receive these benefits.

What does the Delta Partnership with Virgin Atlantic do for me, Specifically?

This partnership allows us to expand our offerings to give you more flights, improved schedules, and better access to top destinations. Specifically, you will enjoy:

More Options to London

• Up to 8 daily, nonstop flights from New York-JFK and 1 daily flight from Newark
• An expanded network, featuring up to 80 daily flights between North America and the U.K.
• Nonstop service to London from Atlanta, Boston, Cancun, Detroit, Las Vegas, Los Angeles, Miami, Minneapolis, Orlando, Philadelphia, Portland, Salt Lake City, San Francisco, Seattle and Washington-Dulles
• Nonstop service to the U.S. from Heathrow, Gatwick, Manchester and Glasgow & Edinburgh

Exclusive Clubhouse Access

• Virgin Atlantic Clubhouse access will be offered to Diamond, Platinum and Gold Medallion members. For more information please refer to Lounge Access below.

SkyMiles Perks

• The ability to earn and use miles with Virgin Atlantic
• Diamond, Platinum and Gold Medallion member benefits, including Priority Boarding, Check-In, Security and Baggage, plus baggage fee waivers, when flying Virgin Atlantic

Luxury On Board

• 180° flat-bed seats with direct-aisle access and in-seat power in Delta One^® or Upper Class
• Personal on-demand entertainment at every seat, on all transatlantic flights

Terms and Conditions apply.

How do I know which Terminal to go to when I get to the Airport?

In some cases, Delta and Virgin Atlantic operate from different terminals or concourses within an airport. If you’re traveling to or from New York (JFK), Boston (BOS), Las Vegas (LAS), Los Angeles (LAX), Newark (EWR), Miami (MIA) or Orlando (MCO) or Washington, DC (IAD). Virgin Atlantic flights depart from and arrive at a separate terminal than Delta flights. For terminal information, please check flight status via delta.com or the Fly Delta app up to 24 hours prior to departure. 

How do I make my Connection if I am Arriving on One Carrier and Departing on the other?

Please refer to the specific airport website for airport maps and directions between terminals and/or gates. At the airport, you also may ask a Delta or Virgin Atlantic agent, who can direct you to the departing terminal or gate location for your flight.

Do I Receive the Virgin Atlantic Upper Class Transfer Service when I am on a Codeshare Flight?   

No, Delta passengers on codeshare flights operated by Virgin Atlantic do not receive the Virgin Atlantic Upper Class transfer service. Please visit Virgin Atlantic’s websiteopens in a new window for more information about Upper Class transfers.

How does Premium Economy on Virgin Atlantic Differ from Delta Comfort+^® on Delta?

Virgin Atlantic Premium Economy offers a separate cabin and slightly different amenities than Delta Comfort+^®. Please visit Virgin Atlantic’s websiteopens in a new window for more information about Premium Economy.

Does Delta partner or codeshare with Virgin America or Virgin Australia?

We do not have a partnership with Virgin America at this time. Please visit our partner airline page for additional info on our partnership with Virgin Australia.

What is a codeshare flight?

A codeshare is a flight marketed by one airline and operated by another airline.

 
Why do airlines provide codeshare flights?

Airlines offer codeshare flights because it provides customer benefits, like:

• More available destinations
• More fare options
• Easier and smoother flight connections and baggage transfers
• The ability to earn miles