Juridische kennisgevingen

eCredit Validity Extension

Delta will be extending the expiration date of eCredits, issued by Delta between mei 16 and oktober 27, 2024, which resulted from a flight that was canceled or significantly delayed (>2 hours) by Delta. The expiration date of these eCredits will be extended for a period of 5 years from the date of the itinerary cancellation; customers may request a refund of the unflown portion of the ticket back to their original form of payment in lieu of the 5-year expiration extension. Delta is reaching out directly to impacted customers via email with additional details, and the updated expiration dates will be reflected on the eCredit in the coming months.

Notice of Incorporated Terms

Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of transporting air carriers, which are incorporated by reference into every ticket for travel and made part of the Contract of Carriage. Incorporated terms may include, but are not restricted to:

  • limits on liability for personal injury or death.
  • limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage.
  • claims restrictions, including time periods in which passengers must file a claim or bring action against the carrier.
  • rights of the air carrier to change terms of the contract.
  • rules on reconfirmation of reservations, check-in times, and refusal to carry.
  • rights of the air carrier and limits on liability for delay or failure to perform service, including
  • schedule changes, substitution of alternate air carriers or aircraft, and rerouting.

You can obtain additional information on items 1 through 6 above at any U.S. location where the transporting air carrier's tickets are sold. You have the right to inspect the full text of each transporting air carrier's rules at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier's terms is available at any U.S. location where the air carrier's tickets are sold.

Changes to Contract Terms

Delta reserves the right to amend its Contract of Carriage at any time. Your travel will be governed by the rules that were in effect on the date you purchased your ticket, although Delta reserves the right to apply rules currently in effect on the date of your travel where reasonably necessary for operational reasons and where the change in rule does not have a material negative impact upon you. Delta ticket agents and employees cannot modify the terms of the contract without authority from a corporate officer.

Domestic Baggage Limitations

For travel entirely within the USA, liability for loss, damage or delay in delivery of baggage is limited to $3.500 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. Carrier assumes no responsibility for fragile or perishable items.

Opmerking: Rules governing limitations on Delta's liability for lost, damaged, or delayed baggage, and your responsibilities for timely notification in the event of lost, damaged, or delayed baggage vary depending upon the nature of your travel. Contact a Delta agent for details.

Time Limitation for Baggage Claims:

Domestic

Any claim for delay, loss, damage to baggage is barred unless notice of the claim is presented to Delta within 24 hours after the occurrence of the events giving rise to the claim, and written notice is received by Delta within 21 days of the occurrence. Any action must be commenced within one year after the occurrence.

Internationaal

Any claim for delay, loss or damage to baggage is barred unless notice of the claim is presented in writing to Delta within seven days (in the case of damage) or 21 days (in the case of delay or loss) after the occurrence of the events giving rise to the claim. Any action must be commenced within two years after the occurrence.

Luchtvaartpartners

Delta Connection carriers are regional airlines which use Delta flight numbers 3600-6799. Flights carrying a "DL" designator that are operated by partner airlines are known as "codeshare" flights. Check with Delta for additional information.

Vereisten voor inchecken

Reservations and boarding passes/authorities may be canceled, and passengers may not be eligible for denied boarding compensation if they fail to comply with applicable check-in requirements for their flights. For more information, see Check-in Requirements.

Your onward and/or return reservations may be canceled for failure to:

  • Meet the check-in requirements listed above
  • Fly each segment of your itinerary 

Currencies on Delta.Com

All dollar currencies reflected on delta.com are in U.S. Dollars (USD) except where otherwise noted.

Identification

For your safety Delta requires that all passengers 18 years of age and older present positive identification for travel. Acceptable forms of positive identification include either:

  • One form of photo ID issued by a federal, state, or local government agency, or
  • Two forms of non-photo identification, one of which must be issued by a federal, state, or local government agency.

Opmerking: Passengers without identification may be denied transportation.

Smoking and Smokeless Cigarettes

Delta is a smoke-free airline. Use of tobacco products is prohibited on all Delta-operated or Delta Connection carrier flights system-wide.

While electronic cigarettes (or e-cigarettes) are marketed as a healthier alternative to smoking and are used to assist users in their efforts to quit smoking, the use of electronic, simulated smoking materials including cigarettes, pipes and cigars, is prohibited on all Delta flights. However, they are only permitted in a passenger's carry-on luggage for all Delta/Delta Connection flights.

Notice to Passengers Regarding Interference with Security Screening Personnel

Pursuant to 49 U.S. Code § 46503, individuals in an area within a commercial service airport in the United States may face criminal liability (including fines and/or imprisonment for no more than 10 years) for assaulting a Federal, airport, or air carrier employee who has security duties within the airport, interfering with the performance of the duties of the employee or lessening the ability of the employee to perform those duties.  If the individual uses a dangerous weapon in committing the assault or interference, the individual may be imprisoned for any term of years or life imprisonment.

Notice to Passengers Regarding Interference with Airport Customer Service Employees

Passengers are advised that federal law protects airport customer service employees from verbal abuse or physical assault by customers. Implemented pursuant to Section 551 of Public Law 115-254, the FAA Reauthorization Act of 2018, Delta’s Employee Assault Prevention and Response Plan (“EAPRP”) provides our airport customer service employees the policies, practices and information necessary to prevent, handle and report physical assault and verbal abuse of customer service employees. Delta is committed to complying fully with these requirements as well as all applicable laws and regulations.

Solicitation of Employees and Passengers

Except for Delta-sponsored activities or as otherwise permitted by Delta policy, solicitation of Delta employees or passengers is not permitted while on Delta aircraft or otherwise on Delta premises, including, but not limited to, distribution of literature, leaflets, petitions, advertising or any other material. 

WEIGERING OM TE VERVOEREN

Delta's conditions of carriage permit Delta to refuse to transport passengers when:

  • Compliance with government regulations or directives is required.
  • Advisable due to weather or other conditions beyond Delta's control.
  • Passenger refuses to submit to a search or produce proper identification.
  • Passenger lacks necessary documentation for international travel.
  • Passenger fails to comply with any of Delta's rules or regulations or any term of the Contract of Carriage.

Reasonably necessary for the passenger's comfort or safety, for the comfort or safety of other passengers or Delta employees, or for the prevention of damage to the property of Delta or its passengers or employees. For specific examples, see our Contract of Carriage.

Delta will not refuse transport based on a passenger's:

  • Disability, except on the basis of safety or where transporting the passenger would violate the Federal Aviation Regulations.
  • Race, color, national origin, religion, sex, or ancestry.

Notice of Overbooking of Flights

Vluchten kunnen overboekt zijn en er is een kleine kans dat er geen stoel beschikbaar is op een vlucht waarvoor een passagier een bevestigde reservering heeft. Als een vlucht overboekt is, zal niemand een stoel ontzegd worden totdat het luchtvaartpersoneel gevraagd heeft of er passagiers zijn die bereid zijn om vrijwillig hun reservering af te staan, in ruil voor een betaling naar het oordeel van de luchtvaartmaatschappij. Als er niet genoeg vrijwilligers zijn kan de luchtvaartmaatschappij personen weigeren om aan boord van het vliegtuig te gaan, in overeenstemming met haar eigen boarding-prioriteit.

With few exceptions, persons denied boarding involuntarily are entitled to compensation. De volledige lijst met regels voor de betaling van een vergoeding en de boarding-prioriteiten van elke luchtvaartmaatschappij zijn verkrijgbaar bij alle luchthavenloketten en boarding-locaties. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

Liability for Delay or Cancellation

We will exercise reasonable efforts to carry you and your baggage according to our published schedules and the schedule reflected on your ticket, but published schedules, flight times, aircraft type, seat assignments, and similar details reflected in your ticket or Delta's published schedules are not guaranteed and form no part of this contract. Delta may substitute alternate carriers or aircraft, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the ticket at any time.

If the change is due to circumstances beyond our control, we will have no liability to you other than to refund your ticket price. If the change is due to circumstances within our control, then we will transport you to your destination on our next available flight (or substitute alternative transportation at our discretion) and, depending upon the circumstances, you may be entitled to a partial refund and/or we may provide you with meals, lodging and/or ground transportation to accommodate you during the delay.

Advice to International Passengers on Limitations of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof within a country. For such passengers, the treaty, including special contracts of carriage embodied in applicable tariffs, governs and may limit the liability of the Carrier in respect of death or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.

The names of carrier’s party to such special contracts are available at all ticket offices of such carriers and may be examined upon request.

The applicable limits of liability for your international journey on a flight ticketed by this carrier are:

  • The financial limits for any damages, including recoverable compensatory damages sustained in the case of death or bodily injury of a passenger, shall not exceed 128.821 Special Drawing Rights for each passenger, except as expressly set forth in Rule 18(B) of Delta’s International General Rules Tariff.
  • In the case of destruction, loss of, or damage or delay to baggage, 1.288 Special Drawing Rights.

Rights are per passenger in most cases. You may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

  • In the case of delay to your journey, 5.346 Special Drawing Rights per passenger.

If your mobility aid or wheelchair is destroyed or lost, we will repair or replace it with a comparable model. With respect to mobility aids and wheelchairs, we do not enforce the maximum liability amounts set out in the Montreal Convention, or its predecessor, the Warsaw Convention, as stated in Delta’s International General Rules Tariff or Canadian General Rules Tariff (whichever applies to your journey).

Als uw reis ook vervoer door andere luchtvaartmaatschappijen omvat, dan moet u met hen contact opnemen inzake informatie over hun aansprakelijkheidsgrenzen.

Country- or Region-Specific Requirements

Delays and Cancellations for Flights Departing China

Flight Delays and Cancellations

In the event of a flight departure delay of 60 minutes or more, or cancellation resulting in an overnight stay, Delta shall provide the following for ticketed customers:

  1. Amenities:
  • If the delay or cancellation is due to circumstances within Delta’s control, customers will be provided:
    • Snacks and drinks
    • 1 meal voucher per person per meal as appropriate in relation to the waiting time or overnight stay
    • Hotel accommodations in cases where a stay of one or more nights or a stay in addition to that which the customer originally intended becomes necessary
    • Ground transportation to/from hotel
  •  If the delay or cancellation is due to circumstances beyond Delta’s control, customers will be offered:
    • Discounted rate hotel voucher (on space-available basis)
    • Snacks and drinks

2.Rerouting: 

In the event of any delay or cancellation, Delta will reroute customers on other Delta flights to their final destinations.

Standard Delta policy applies (over 2 hour delay) when rerouting on other airlines.

Opmerking: In the event of a departure delay or cancellation, carrier, sales agents, and ground handling agents shall give priority to disabled persons, senior citizens, pregnant persons, unaccompanied minors, and other passengers who require special care.

Refund Request: If the customer chooses not to travel or is unable to travel due to a delay or cancellation, the customer should visit Delta.com to complete the Cancel and Refund Application.

Departure delay less than 60 minutes: In the event of a flight departure delay of 15 minutes or more, but less than 60 minutes, Delta will provide snacks and drinks if appropriate under the circumstances.

1) Withdrawal

Article 1878 of the Colombia Commercial Code may provide additional protections to passengers traveling to or from Colombia:

Passengers may withdraw from a purchased ticket before departure by notifying Delta or the travel agency that issued the ticket at least twenty-four (24) hours before commencement of the flight. Delta or the travel agency, in accordance with the fare rules, may retain a charge, which may not exceed 10% of the ticket price excluding fees, taxes and administrative fees. For nonrefundable tickets purchased during the COVID emergency, the remainder of the ticket price will be returned to the Passenger in the form of a voucher. Unless stated otherwise by Delta, the Passenger’s right to withdraw does not apply to promotional fares, in which case it will be applied in accordance with the conditions offered.

Vouchers will be processed within five (5) business days of the withdrawal request. If the Passenger withdraws their ticket in accordance with the protocols above and the Passenger is entitled to a refund instead of a voucher, Delta or travel agency that issued the ticket will initiate a refund within five (5) business days following Passenger’s request. The refund will be completed within thirty calendar days from the Passenger’s withdrawal request.

2) Retraction For Sales through Non-Traditional and Distance-Selling Methods

In contracts for the provision of the passenger air carriage services formalized through the sales mechanisms referred to in Decree 1499 of 2014, the Purchaser’s right to retraction from the ticket sale applies, subject to the following conditions:

(a) It must be exercised through Delta’s customer service channels, within five (5) business days following the purchase transaction. Flights purchased within five (5) business days before the scheduled departure are excluded from the right to withdraw.

(c) It applies to only sales made using non-traditional or distance-selling methods referred to in Decree 1499 of 2014.

The retraction will terminate the ticket and contract of carriage. For nonrefundable tickets purchased during the COVID emergency, the remainder of the ticket price will be returned to the Passenger in the form of a voucher. Vouchers will be processed within five (5) business days of the retraction request. If the Passenger withdraws their ticket in accordance with the protocols above and the Passenger is entitled to a refund instead of a voucher, Delta or travel agency that issued the ticket will initiate a refund within five (5) business days following Passenger’s request. Airport taxes will be refunded as part of the retraction, but other fees, taxes or contributions that are nonrefundable will not be refunded. The refund will be completed within thirty (30) calendar days from the Passenger’s retraction request.

For the avoidance of doubt, Delta does not engage in any non-traditional methods, as defined in Decree 1499 of 2014, for the sale of airline tickets in Colombia.

For itineraries involving travel into the Dominican Republic, certain passengers may be entitled to a refund of the Dominican Republic Tourism Tax (L8) included in the price of the ticket. Passengers exempt from this tax include Dominican Republic citizens, residents of Dominican Republic with a residency visa, diplomats or citizens of countries with bilateral agreements ratified by the Congress of Dominican Republic. If you believe you qualify for a refund, you can opt to submit a request, directly on the website provided by the tax authority Direccion General de Impuestos Internos (DGII) or file the request in person at any DGII regional office. The Airlines are not allowed to process a refund directly or to request it on behalf of the passenger. According to the information published by the DGII in their website, the timeframe to respond the request is fifteen (15) business days upon receipt of the request. Passengers can request the refund up to thirty (30) days after arrival into the Dominican Republic. For more information and additional requirements, see the website link above. The tax is nonrefundable, even in the case of an itinerary change, for all other passengers.

Air carrier liability for passengers and their baggage

As an air carrier within the meaning of European Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No 889/2002), Delta Air Lines is under the obligation to make available a summary of the main provisions governing liability for passengers and their baggage, including deadlines for filing an action for compensation and the possibility of making a special declaration for baggage, to passengers at all points of sale, including via the internet in relation to carriage to, from or within the European Community. Please see below for a summary of the relevant provisions. In addition, more detail can be found in our International Contract of Carriage.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 113100 SDRs (approximate amount in local currency*) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximate amount in local currency*).

Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4694 SDRs (approximate amount in local currency*).

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1131 SDRs (approximate amount in local currency*).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1131 SDRs (approximate amount in local currency*). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 mei 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States."

Disclaimer

This is a notice required by European Community Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002). This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

*The SDR serves as the unit of account of the International Monetary Fund and other international organizations. The value of the SDF is based on a basket of key international currencies, and its value changes continuously. Please visit the IMF’s web-site to determine the current value of the SDR in your local currency.

EU Package Travel Directive

For EU residents: Als u via deze link(s) aanvullende reisservices voor uw reis of vakantie boekt, profiteert u NIET van rechten die van toepassing zijn op pakketten onder Richtlijn (EU) 2015/2302. Daarom is DELTA AIR LINES niet verantwoordelijk voor de correcte uitvoering van deze aanvullende reisdiensten. Neem in geval van problemen contact op met de betreffende dienstverlener. Als u echter uiterlijk 24 uur na ontvangst van de boekingsbevestiging van DELTA AIR LINES via deze link(s) aanvullende reisdiensten boekt, dan worden deze reisdiensten onderdeel van een gekoppeld reisarrangement. In dat geval heeft DELTA AIR LINES, zoals vereist door de EU-wetgeving, bescherming om uw betalingen aan DELTA AIR LINES terug te betalen voor diensten die niet worden uitgevoerd vanwege de insolventie van DELTA AIR LINES en, indien nodig, voor uw repatriëring. Houd er rekening mee dat dit geen terugbetaling biedt in geval van insolventie van de relevante dienstverlener. Directive (EU) 2015/2302 as transposed into the national law: https://eur-lex.europa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302

Delta Air Lines has taken out insolvency protection with Swiss Re International SE, Niederlassung Deutschland, Arabellastraße 30, 81925 Munich, Germany.

Travelers may contact this entity or, where applicable, the competent authority, if the services are denied because of Delta Air Lines’ insolvency. A list of national competent authorities can be found at: https://www.iatatravelcentre.com/ptdauthoritylist.htm

Opmerking: This insolvency protection does not cover contracts with parties other than Delta Air Lines, which can be performed despite Delta Air Lines’ insolvency.

Directive (EU) 2015/2302 as transposed into the national law: https://eur-lex.europa.eu/legal-content/EN/NIM/?uri=CELEX:32015L2302

If you would like to make a complaint, please contact our Customer Care team. We are here to help in any way we can and will quickly get back to you with the information you need. Delta Air Lines participates in Alternative Dispute Resolution (ADR) proceedings in France before L’Association des Médiateurs Européens (AME) (the Association of European Mediators). If you have submitted a claim to Customer Care, but are unsatisfied with the response, you may contact AME:

  • By mail:

            AME CONSO

            197, Boulevard Saint-Germain

            75007 PARIS

  • Online

            www.mediationconso-ame.com

If you have made a flight between France and the United States, you may file a complaint with the United States Department of Transportation:

  • By mail:

               Aviation Consumer Protection Division, C-75

               U.S. Department of Transportation

               1200 New Jersey Ave, SE

               Washington, DC 20590

  • Online

           www.transportation.gov/airconsumer

Delta Air Lines participates in conciliation proceedings before the arbitration body söp (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.).

The conciliation proceedings apply in the following cases:

  • Cancellation of flights
  • Delay of flights
  • Denied boarding
  • Involuntary downgrading in a lower class
  • Delay/damage/destruction/loss of luggage
  • Breach of duties when carrying disabled passengers or passengers with reduced mobility

The conciliation proceedings can be commenced under the following conditions:

  • Your flight was a private flight and not a business trip.
  • You have already put forward your claim towards Delta Air Lines but you were not satisfied with Delta Air Lines’ response or Delta Air Lines did not reply to you within 2 months.
  • Your claim amounts to at least € 10,00 and not more than € 5.000,00.
  • Your claim is not pending in court and was never pending in court.
  • Your claim was not settled amicably, neither in a court proceeding not before any arbitration body nor between you and Delta Air Lines directly.

The contact details of söp are:

 söp_Schlichtungsstelle für den öffentlichen Personenverkehr e.V.

 Fasanenstraße 81

 10623 Berlijn

 www.soep-online.de 

               

For customers who require a Guatemalan Fiscal Electronic Invoice due to a purchase of a ticket with Guatemala point of sale or a purchase of a ticket with a route originating in Guatemala:

For purchases on or after juni 1, 2022, an electronic invoice will be available 48 hours after being ticketed and will be available for request until the last day of the following month.

  • The information required to request an electronic invoice includes:
  • Ticketnummer: (13 digits, beginning with 006)

Aankoopdatum:  DD/MM/YYYY

The system will also allow you to enter necessary information to be included in the electronic invoice, such as:

  • Tax ID - NIT
  • Passenger Name or Company Name.
  • E-mailadres

We ask that you please verify the information captured is correct before generating the electronic invoice.

If you have any additional questions, support is available within the application portal.

To request a Guatemalan Fiscal Electronic Invoice, please click here: Guatemalan electronic invoice

Effective juli 1, 2017, India has replaced the India Service Tax with a Goods and Services Tax (GST). If you are a business customer with an itinerary originating in India, you may want to claim an input tax credit of the GST paid on your booking. In order for Delta to properly provide you an invoice, please call Delta Reservations in India at 1 800 123 6645 (Monday – Saturday, 0930hrs – 1730hrs IST) to provide the following:

  • Name of your company/business
  • Registered address of your company/business (please include the State)
  • GSTIN (GST registration number) of your company/business
  • Email address (where the invoice can be sent)

Once you have provided us with the information above, we will issue an invoice to your company. Before Delta can issue an invoice with which you can claim your GST you will need to provide the relevant information to us; otherwise, we will consider you as a non-business passenger and you will not be able to claim any credit.

If you have booked a ticket during the 1st-15th of any month, please provide the details by the 17th of that same month. If you have booked a ticket during the 16th-30th/31st of any month, please provide the details by the 2nd of the following month.

Please email us at IndiaGST@delta.com if you have any questions.

According to the Israeli Consumer Protection Law, 5741-1981, sales transactions which take place in Israel may be cancelled within fourteen (14) days of the transaction date, but not less than seven (7) working days before the departure date of the first flight of an itinerary. “Sales transactions” include the purchase of (i) “non-refundable” tickets in all classes of service, including Basic Economy, that are to/from Israel (“Standalone Tickets”), (ii) any ancillary services separately purchased in connection with such non-refundable tickets (“Separate Ancillaries”), and (iii) any “package”, “bundled”, or “flexible” non-refundable tickets, where ancillary services are included in the price of the ticket, in all classes of service, including Basic Economy, that are to/from Israel (“Flexible Tickets”).

Cancellation of the booking (and any related ancillary services purchased in connection with the booking) and a claim for refund must be submitted in writing. Where a passenger has purchased:

  •  A Standalone Ticket and related Separate Ancillaries, the passenger may cancel one or more related Separate Ancillaries without being required to cancel all related Separate Ancillaries or the underlying Standalone Ticket.
  •  A Flexible Ticket, the passenger may only cancel the full Flexible Ticket (and not any individual ancillary services included as part of the Flexible Ticket).

If the conditions listed above are satisfied, a refund will be credited to the passenger's account, less a “Cancellation Fee”. This Cancellation Fee is the lesser of (i) five percent (5%) of the total fare of each cancelled ticket (including, in the case of Standalone Tickets, the fees for any Separate Ancillaries associated with the Standalone Ticket that are being canceled), or (ii) NIS 100 per ticket.

As it relates to Cancellation Fees associated with Separate Ancillaries, where a cancelled booking includes multiple passengers and Separate Ancillaries purchased as part of the same booking, this Cancellation Fee will apply to each passenger under the booking, unless the Separate Ancillaries are purchased by one passenger. In that case, the Cancellation Fee associated with those Separate Ancillaries will be setoff against the refund for that specific passenger only.

The Israeli Consumer Protection Law ("CPL") and Consumer Protection Regulations ("CPR") both provide for extended refund periods following purchase that supersede DL's ticketing restrictions.

We hereby inform you that Delta Air Lines, Inc. is obliged by the Law on Powers of Collection and Analysis of Data Regarding Passengers Entering or Leaving Israel (hereby – The Law), to submit data that it has acquired in the course of the ticket reservation process, to the National Center for Passenger Data Analysis (hereby – The Center). That data may be used by the authorities enumerated in the Law for the purpose set in the Law: combating terrorism, securing air travel, combating serious crime, improving border control and protecting public health. Such data shall be retained for the time periods set in the Law. You may find further information, including information regarding the protection of the data, as well as the full text of the Law, at the Center’s website.

הרינו להודיעך כי חברת דלתא איירליינס מחויבת על פי חוק סמכויות לאיסוף ואבחון של נתוני נוסעים הנכנסים לישראל או היוצאים ממנה, התשפ"ג-2023 )להלן – החוק), להעביר נתונים שהצטברו בידיה במסגרת הזמנת כרטיס הטיסה, לידי המרכז הלאומי לאבחון נתוני נוסעים. נתונים אלה עשויים לשמש את הרשויות הקבועות בחוק למטרות ולשימושים הקבועים בחוק: מאבק בטרור, ביטחון התעופה, מאבק בפשיעה חמורה, שיפור מערך ביקורת הגבולות בתחנות הכניסה לישראל והגנה על בריאות הציבור. נתונים כאמור יישמרו לתקופות הקבועות בחוק. ניתן לקבל מידע נוסף, לרבות לעניין האמצעים להגנה על המידע וכן העתק של החוק, באתר האינטרנט של המרכז הלאומי לאבחון נתוני נוסעים

Draagbare elektronische apparaten met lithiumbatterijen als ingecheckte bagage

Portable electronic devices with built-in lithium or lithium-ion batteries (laptops, smartphones, tablets, etc.) should be transported in carry-on baggage when possible, and not placed in checked baggage.

Wanneer het niet mogelijk is om dergelijke apparaten in de handbagage te vervoeren:

Zoals ten uitvoer gebracht door het Ministerie van Land, Infrastructuur, Transport en Toerisme van Japan: voor vluchten die vertrekken vanaf luchthavens in Japan, moeten draagbare elektronische apparaten met ingebouwde lithium- of lithium-ionbatterijen die als ingecheckte bagage worden vervoerd:

  • Volledig uitgeschakeld zijn (niet in slaapmodus).
  • Verpakt zijn in een stevige koffer of in dempend materiaal zoals kleding. Dit helpt voorkomen dat de items onbedoeld worden geactiveerd of beschadigd.

Hartelijk dank voor uw begrip en medewerking.

Raadpleeg Delta's bagagebeleid en de beperkte artikelen voor meer informatie.

For Korean customers who have purchased a ticket from Delta on or after februari 1, 2017, for travel on a Delta international flight departing from Korea, if the customer cancels the ticket 61 days or more before the departure date, the customer will be entitled to a full refund of the purchase price, with no cancellation fee. This policy takes precedence over the terms of Delta’s International Contract of Carriage.  Excludes SkyMiles Award Travel tickets and Group tickets.

Consumer Protections:

For customers who require a Mexican Fiscal Electronic Invoice for deductibility purposes.

Electronic invoices for tickets purchased between januari 1, 2014 and juni 30, 2014, may be recovered no later than december 31, 2014, according to rule 1.2.7.1.27 and the seventh transition article of the First Resolution of Amendments to the Miscellaneous Fiscal Resolution for 2014, published in the Official Gazette on maart 13, 2014.

For purchases on or after juli 1, 2014, an electronic invoice will be available 48 hours after being ticketed and will be available for request until the last day of the following month.

The information required to request an electronic invoice includes:

Ticketnummer: (13 digits, beginning with 006)

Aankoopdatum:  DD/MM/YYYY

The system will also allow you to enter necessary information to be included in the electronic invoice, such as:

Tax ID - RFC

Passenger Name

Fiscal address

E-mailadres

We ask that you please verify the information captured is correct before generating the electronic invoice.

If you have any additional questions, support is available within the application portal.

To request a Mexican Fiscal Electronic Invoice (CFDI), please click here:  FACTURACION ELECTRONICA

Tourism Tax Refunds:

For itineraries involving travel into Mexico, certain passengers may be entitled to a refund of the Mexico Tourism Tax (UK) included in the price of the ticket.  Passengers exempt from this tax include Mexican citizens, residents of Mexico with a residency visa, and infants under the age of 2. If you believe you qualify for a refund, please submit a request online or see our Refunds FAQs for other ways to do so. You will need to provide us with proof of your exemption. All conditions in Delta’s contract of carriage governing refunds apply.

A fuel surcharge of $7 USD to Japan and $24 to Honolulu, including the whole of Area 1, will be applied on tickets from the Philippines as per Civil Aeronautics Board approval no. EP-19-1582-HED042019-096-PFS from mei 1, 2019, through juni 30, 2019. The fuel surcharge in effect on the day of ticketing shall be applied and shall be the same for all passengers except infants not occupying seats. When an unused portion of the ticket is refunded, the fuel surcharge collected for such sector/s will be refunded in full and when a ticket is rebooked and fuel surcharged was previously collected, the fuel surcharge will be adjusted to the prevailing rate at the time it was rebooked.

Tickets tegen het tarief voor overzeese Filipijnse werkers (na aftrek van de Passenger Service Charge (PSC)) zijn beschikbaar via Delta-reserveringen of een reisagent. Als u online een ticket wilt kopen op delta.com, is uw ticket inclusief de PSC, maar u kunt een PSC-restitutie aanvragen bij Manila International Airport (MNL) tijdens het inchecken of bij de MIAA-restitutiebalies. In alle gevallen dient de klant het benodigde vrijstellingscertificaat te overleggen tijdens het inchecken in MNL, in overeenstemming met de MIAA-regels.

Refunds Are Not Available For Tickets Purchased From Distance Sales

In accordance with Article 19(1) of the Consumer Protection Act and Article 2(7) of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales, if the customer purchases a ticket from distance sales, such as Delta’s website, the customer cannot request a refund for any reason after the customer made use of the passenger services.