SKYMILES FAQS

Meer informatie

  • About SkyMiles

    Have questions about SkyMiles Program Updates? Find answers here. Also, you can visit About SkyMilesopens in a new window to get even more questions answered.   

    • We automatically track qualifying flights when your SkyMiles account number appears in the reservation record. That's why it's important to give your SkyMiles number when you're booking your reservation, and to use your name exactly as it appears on your membership card.

    • Fill out the form on the Request Mileage Credit page. Be sure to include flight number, dates of travel and ticket number. See Mileage Rules & Conditions for more details.

    • Go to Forgot SkyMiles Number for everything you need to know about retrieving lost or forgotten account numbers.

    • View your SkyMiles account information within My Delta to see if your credit is shown.

    • Yes. We can give you credit for flights that occurred up to 9 months before you enrolled. To get credit, fill out the form on the Request Mileage Credit page.

    • It can take between 30 and 90 days for a qualifying Delta or Delta Connection® flight or qualifying partner's mileage to be recorded. To learn more about it see Milage Credit Rules & Conditions.

    • On average, miles will appear in your SkyMiles account within 6-8 weeks. For more information, check the terms and conditions of your Limited-Time Offer for credit posting information.

    • Members can access a digital membership card via My Wallet in the Fly Delta app or print a membership card by going to My Wallet.

    • If the name and address is exactly the same on both accounts, contact Delta Reservation Sales and request account consolidation. If the accounts have different names or addresses, the best thing to do is send a written request that includes the member's signature and both SkyMiles membership numbers to SkyMiles Account Support. Note that only the applicable mileage credit (and not any duplicate enrollment bonus) can be transferred to the remaining account.

    • Legal documentation is required for name changes. To learn more, see Name & Address Changes in the Member Guide.

    • Your miles will stay active even if you don't purchase a flight or have any other account activity – the miles currently in your account and those earned in the future are yours to keep regardless of account activity. However, we do ask that you maintain current contact information in your records with us. We reserve the right to close dormant accounts if you do not respond to our efforts to confirm that your account is still active.

    • MQMs earned for partner-marketed flights vary by carrier.  See Partner Airlines for MQM earn details for each partner.

    • The marketing carrier is identified by the two-letter code before the flight number.  For example, “DL 55” signifies Delta flight 55 and “AF 200” signifies Air France flight 200.

    • A fare class will begin with a letter such as L, U, T, etc. and will usually be the first letter of the “Fare Code” or “Fare Basis Code.” An example of a booking class may be (L) and the fare basis code may be “LE7NR”. On a Delta ticket, you will find your booking class under the header “Flight and Cabin (Class)” and is located in the Trip Summary section after selecting your flights or under the “Fare Rules” section. Other websites may have this information under “Fare Rules and Restrictions” or “Fare Terms and Conditions” and can be located on the website prior to purchasing your ticket.

  • Claim Miles

    We have answers to some of the most frequently asked questions about claiming your miles you've purchased, received or given as a gift or reward. You can learn more here.

  • Award Travel

    Below are answers to some of the most frequently asked questions about Award Ticket. If your question or comment has not been addressed, feel free to contact us.

    • Yes. You can purchase miles for yourself or you can purchase miles for your family and friends.

    • Check out the Earn Miles section to learn about all the ways you can earn miles with us and our SkyMiles Partners.

    • Yes. SkyMiles members have the ability to combine Main Cabin, First Class, Business Class and Delta One® into one round-trip Award Ticket.

    • Yes. Award Travel on delta.com is limited to travel on Delta, Delta Connection®, Aeroflot, Aerolineas Argentina, Aeromexico, Air France, Alitalia, China Airlines, China Eastern, China Southern, Garuda Indonesia, GOL, Great Lakes Airlines, Hawaiian Airlines, KLM, Korean Air, Mandarin Airlines, Middle East Airlines, Saudia, Shanghai Airlines, Tarom Airlines, Vietnam Airlines, Virgin Atlantic, Virgin Australia, WestJet and Xiamen Airlines. For travel on other SkyMiles airline partners, call 800-323-2323* or the number on the back of your SkyMiles membership card and have your password available. Non-U.S. based customers can contact us for assistance.

    • At the time reservations are made, the member may designate that the free ticket be issued in the name of another person.

    • Once you're logged-in as a SkyMiles member, you'll find your account balance in the upper left hand corner of the page. Or go to the SkyMiles page and see your mileage summary.

    • For more information, see Account Discrepancies on the Membership Guide & Program Rules page.

    • The Award Ticket redeposit fee is $150 USD. This fee is waived for Diamond and Platinum Medallion members. Award Tickets not canceled at least 72 hours prior to the originating flight departure time are nonrefundable.

    • Members must request an Award Ticket cancellation at least 72 hours prior to the originating flight departure time in order to redeposit miles. The Award Ticket redeposit fee of $150 USD remains the same. For changes and cancellations made at least 72 hours prior to departure, Diamond and Platinum Medallion members will continue to receive a fee waiver. Miles redeemed for Award Tickets are nonrefundable for flights canceled within 72 hours of the original flight departure time.

    • Mileage Upgrade Awards must be redeposited at least 72 hours prior to departure of your original flight. However, reissues will be permitted within 72 hours and will be subject to the applicable fare rules, taxes and fees. The Award Ticket reissue fee will continue to be waived for Diamond and Platinum Medallion members. See Award Travel for full terms and conditions.

    • Yes. Members can make changes to an Award Ticket up to 72 hours prior to the original departure time (outbound or return). All taxes and fees associated with that ticket will apply. The fee for reissues is $150 USD. The fee is waived for Diamond and Platinum Medallion members, provided the member makes changes at least 72 hours prior to the original flight departure time. Miles for Award Travel are nonrefundable for flights canceled or changed within 72 hours of the original flight departure time. See Award Travel for full terms and conditions.

    • The waiver for redeposit and reissue is based on the status of the SkyMiles account from which the miles are being redeemed. If the miles were redeemed from either a Diamond or Platinum Medallion member's account, then the fees will be waived.

      * Phone number is valid from the U.S. If outside the U.S., call your local Reservations Sales representative.

    • Yes. SkyMiles members have the ability to combine Main Cabin, First Class, Business Class and Delta One® into one round-trip Award Ticket.

    • You earn miles according to the following chart. 

      Verdien miles

      SkyMiles Program Status (At time of travel)

      Miles per U.S. Dollar (Base fare plus carrier-imposed surcharges)

      Price of Round-trip LGA-DFW Ticket, Excluding Taxes/Fees (Example)

      Miles Earned on LGA-DFW Flight (Example)

      Algemeen SkyMiles-lid

      5

      $ 361

      1.805

      Silver Medaillon-lid

      7

      $ 361

      2.527

      Gold Medaillon-lid

      8

      $ 361

      2.888

      Platinum Medaillon-lid

      9

      $ 361

      3.249

      Diamond Medaillon-lid

      11

      $ 361

      3.971

    • You earn miles on the base fare and carrier-imposed surcharges, but not on government-imposed taxes and fees.

    • Ancillary purchases or fees do not earn redeemable miles, including but not limited to the following: checked baggage fees, Delta Comfort+® and Preferred Seats purchases, Priority Boarding, Delta Sky Club® memberships, Wi-Fi passes, in-flight food and beverage purchases, in-flight entertainment, unaccompanied minor fees, pet travel fees, Mileage Booster™ or mileage purchases, ticket change fees, same-day confirmed or standby fees, Administrative Service Charges (ASC), External Reissue Charges (ERC) and Standby Upgrades.

    • When you fly with a partner airline, the fare you paid isn’t always shared with Delta. Therefore, flights that are both marketed and ticketed by Delta’s partner airlines earn mileage based on a percentage of the distance flown as determined by the fare class paid.

      Starting januari 01, 2018, flights marketed by Delta’s partner airlines will earn miles based on a percentage of distance flown as determined by the fare class paid as published at Partner Airlines at the time of travel. Some partners will continue to earn based on both marketing and ticketing carrier. 

      Details about mileage accrual are available at Partner Airlines. 

    • For the partner-marketed segments, you earn miles based on a percentage of the distance flown as determined by the fare class paid. For the Delta-marketed segments, you earn miles based on the total base fare and carrier-imposed surcharges, prorated based on distance flown.

    • When you purchase certain tickets, the fare you paid isn’t disclosed. Therefore, these exception tickets, including but not limited to bulk, consolidator, cruise, vacation packages (including some Delta Vacations® packages), inclusive tour and other tickets where the fare is not disclosed, earn miles based on a percentage of distance flown as determined by the fare class paid as published at delta.com/exceptionfares at the time of travel. Exception fares eligible for a Medallion mileage bonus will earn a 40% bonus on miles awarded or distance flown (whichever is less) for Silver Medallion members, 60% for Gold Medallion members, 80% for Platinum Medallion members and 120% for Diamond Medallion members.

    • There is no minimum number of redeemable miles earned on a flight. You earn a minimum of 500 Medallion Qualification Miles (MQMs) per segment on Delta-marketed flights. For MQMs earned on Delta-ticketed flights that are partner-marketed, please refer to Partner Airlines. Also, you earn a maximum of 75.000 redeemable miles per ticket, excluding promotional bonuses.

    • When you are logged into delta.com and booking a ticket, you can view the estimated miles you will earn for that flight on the Trip Summary page.

    • Yes, miles are earned by the member who is flying (whose name and SkyMiles number are listed on the ticket). This means that even if your company (or spouse, parent, etc.) purchases your ticket, you will earn the miles.

    • You do not earn miles, MQMs, MQSs or MQDs for Award, free, barter, pass travel or certain other tickets. For tickets purchased through Pay with Miles, you earn MQMs and MQSs based on distance flown, as well as miles and MQDs for the portion of the base fare and carrier-imposed surcharges remaining that is paid in currency after miles are applied to the ticket total. Miles + Cash Award Tickets are not eligible to earn miles, MQMs, MQSs or MQDs. As a reminder, MQDs are an additional component required to earn Medallion status and are applicable for U.S. members only.

    • The majority of payment forms, including Delta travel vouchers, count toward earning miles. However, please note that the portion of a ticket paid for in miles does not count toward earning miles. Therefore, only the portion of the base fare and carrier-imposed surcharges paid in currency for tickets purchased through Pay with Miles earn miles. Miles are applied toward base fare and carrier-imposed surcharges before taxes and fees. Please note, Award, Miles + Cash, free, barter, pass travel and certain other tickets are not eligible for mileage accrual.

    • For flights purchased in a currency other than USD, the currency will be converted to USD based on the IATA 5-day currency exchange rate at the time of ticketing. Then the same mileage earn rates per USD will be applied.

      Please note that the miles will not post to your account until travel is complete.

    • Members earn Medallion Status based on Medallion Qualification Miles (MQMs) or Medallion Qualification Segments (MQSs), plus annual spend on Delta flights through Medallion Qualification Dollars (MQDs). Alternatively, Delta SkyMiles Credit Card Members with a qualifying card can use a MQD Waiver to have the MQD requirement of their desired Medallion Tier waived.*

      To meet the MQD Waiver requirement for earning Platinum, Gold or Silver Medallion Status, Delta SkyMiles Credit Card Members with a qualifying card must make at least $25,000 in Eligible Purchases within the calendar year.

      Beginning januari 01, 2018, to meet the MQD Waiver requirement for earning Diamond Medallion Status, Delta SkyMiles Credit Card Members must make at least $250,000 in Eligible Purchases within the calendar year. As a reminder, this is a change from 2017, when Members needed to make at least $25,000 in Eligible Purchases within the calendar year to meet the MQD Waiver requirement for earning Diamond Medallion Status.


      *Effective januari 01, 2018, the MQDs requirement to reach Diamond Medallion Status for 2019 and beyond during the qualification year will be waived if you make $250.000 or more in eligible purchases in that year with your eligible Delta SkyMiles Credit Card from American Express. The MQDs requirement to reach Platinum, Gold or Silver Medallion Status during the qualification year will remain the same and be waived if you make $25.000 or more in eligible purchases in that year with your eligible Card.

    • Your SkyMiles status at the time of travel determines the number of miles you earn.

    • Members with any form of complimentary Status earn the Medallion mileage bonus for their respective complimentary tier. 

    • Miles you earn for Delta flights will post to your account immediately after your travel is complete, while the miles you earn on your Card will post 8 to 12 weeks after the end of each month. The following chart provides an example of how many miles a Card Member and non-Card Member would earn and when those miles would post.

      Earn - Delta Skymiles Credit Card

      Voorbeeld: $400 Round-trip DFW-LGA Flight

      ($361 base fare/surcharges + $39 taxes/fees)

      Miles Earned with Card1

      Miles Earned with Flight

      TOTAAL VERDIENDE MILES

      Algemeen SkyMiles-lid

      0

      $361 x 5

      1.805

      General SkyMiles member with Card

      $400 x 2

      $361 x 5

      2.605

      Platinum Medaillon-lid

      0

      $361 x 9

      3.249

      Platinum Medallion member with Card

      $400 x 2

      $361 x 9

      4.049

      Miles will Post

      8-12 weeks after end of the month

      After travel is completed

    • Yes, you may select either option when booking your travel with Delta. Members with a Delta SkyMiles Credit Card eligible for Pay with Miles may take advantage of Pay with Miles when purchasing an eligible revenue ticket, or may instead select Miles + Cash when purchasing an eligible Award Ticket.

    • Members can use miles to book Award Travel to 1.000+ destinations worldwide, and enjoy no blackout dates on any Delta Air Lines flight. In addition to Award Travel, Members can redeem their miles in a variety of ways - from magazine subscriptions to seat upgrades, premium drinks in the Delta Sky Club®, exclusive VIP events with SkyMiles Experiences® and even a private flight with Delta Private Jets*. To learn more about all the ways you can redeem your miles please visit Use Milesopens in a new window.

      *Delta Private Jets is a FAA-certified Part 135 carrier. Jet Card terms apply.

    • Miles + Cash is a redemption option that allows you to pay for Award Tickets using a combination of miles and dollars, enabling you to redeem fewer miles than otherwise required. Vouchers, eCredits, gift cards, unused tickets, etc., cannot be used on Miles + Cash itineraries.

    • Pay with Miles is a benefit of select Delta SkyMiles Credit Cards where you can use miles to pay for all or part of the price of eligible flights. Miles + Cash is a redemption option that may be offered to SkyMiles members redeeming their miles for an Award Ticket. Members may be offered a Miles + Cash price, allowing them to use cash to obtain a mileage discount from the full Award Ticket price. For example, a member may be offered the option to purchase an Award Ticket for 35,000 miles or a Miles + Cash Award Ticket for 25,000 miles + $159. Vouchers, eCredits, gift cards, unused tickets, etc., cannot be used on Miles + Cash itineraries.

    • Balances for redeemable miles are available today at delta.com in Account Activity. You can also see an estimate of the redeemable miles you will earn when booking a flight while logged in at delta.com.

      Alle regels van het SkyMiles-programma zijn van toepassing. To review the rules, please visit Membership Guide & Program Rules.

    • There are no blackout dates on Delta Air Lines-operated flights, so you will be able to redeem miles for any Delta flight and enjoy more redemption options overall.

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    •  The SkyMiles Marketplace is a benefit for Diamond, Platinum, Gold and Silver Medallion® Members & Delta SkyMiles® Credit Card Members from American Express®. In the SkyMiles Marketplace, eligible members can use miles towards hotel rooms, car rentals, cruises, activities and a wide selection of merchandise and gift cards.

    • Yes, SkyMiles Marketplace allows you to select an alternate shipping address upon checkout.  

    • Merchandise items are expected to ship within 3 weeks. Physical gift card items are expected to ship within 2 weeks for regular shipping and 10 business days if expedited shipping is selected. In-store pickup is available within 7 days from ordering and all in-store pickup items must be picked up within 5 days of being notified an item is ready. If your order contains an eGift Card, please note that the eGift Card will be available approximately 7 days from the time of redemption. Please review the individual item description for more details and pickup locations.

    • Items and orders placed in the SkyMiles Marketplace have a limited return policy. Hotel and car rental bookings are not refundable and change fees may apply. Once you have completed a redemption, visit your Order History page and click on the link “View Full Itinerary” to access instructions and contact information. For all other orders, please review the return policy within your individual order or call 1-866-209-1202. 

    • At least 50% of the purchase price must be made with miles; the balance may be purchased by credit card. Payment for the dollars portion of a redemption (where applicable) or additional shipping/handling fees, which cannot be paid with miles, must be made with a valid U.S. credit card. SkyMiles Marketplace accepts: American Express, Visa, MasterCard, and Discover Card.  

    •  Hotel and/or car rental reservations must be made 48 hours in advance of the travel date. 

    • SkyMiles Members will need to verify shipping address, delivery method, contact and payment information at checkout. We are unable to ship merchandise and gift cards to addresses outside of the U.S. and Puerto Rico. Delivery of merchandise to Alaska, Hawaii, or Puerto Rico may require additional non-standard handling charges, which cannot be paid with miles. In-store pickup locations are listed within your confirmation email. 

    • For general questions regarding SkyMiles Marketplace orders, call 1-866-209-1202. Order status and details can be tracked online after logging into your profile at https://marketplace.delta.comopens in a new window.  

  • Miles kopen

    We have answers to some of the most frequently asked questions about buying miles for yourself. You can learn more here.

  • Miles cadeau doen

    You're interested in buying miles as a gift? Giving the gift of travel with miles is pretty generous. We have the questions other nice people like you tend to ask. You can learn more here.

  • Miles overschrijven

    We have answers to some of the most frequently asked questions about transferring miles. You can learn more here.

    • For Platinum, Gold or Silver Medallion Status, the MQDs requirement for the qualification year will be waived if you make at least $25,000 in eligible purchases in that year with your eligible Delta SkyMiles Credit Card from American Express*.

      For Diamond Medallion Status, beginning januari 01, 2018, the MQDs requirement for the qualification year will be waived if you make at least $250,000 in Eligible Purchases in that year with your eligible Delta SkyMiles Credit Card from American Express. As a reminder, this is a change from 2017, when Members needed to make at least $25,000 in Eligible Purchases within the calendar year to meet the MQD Waiver requirement for earning Diamond Medallion Status.

      *Effective januari 01, 2018, the MQDs requirement to reach Diamond Medallion Status for 2019 and beyond during the qualification year will be waived if you make $250.000 or more in eligible purchases in that year with your eligible Delta SkyMiles Credit Card from American Express. The MQDs requirement to reach Platinum, Gold or Silver Medallion Status during the qualification year will remain the same and be waived if you make $25.000 or more in eligible purchases in that year with your eligible Card. Also effective januari 01, 2018, the Blue Delta SkyMiles® Credit Card will no longer be eligible for the MQD Waiver. However, if you have another Delta SkyMiles® Credit Card with the MQD Waiver benefit in addition to your Blue Delta SkyMiles Credit Card, Eligible Purchases made on the Blue Delta SkyMiles Credit Card will continue to count towards the MQD Waiver. A Qualification Year is from January 1 to December 31 of a given year. The close of the Qualification Year is December 31, without regard to the time of the year that the credit card account is opened. This means that for the first year of Card Membership, the Card Member's Eligible Purchase period may be less than twelve months. Eligible Purchases means purchases for goods and services minus returns and other credits. Eligible Purchases do NOT include fees, interest charges, balance transfers, cash advances, purchases of travelers' checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Eligible Purchases made by Additional Card Members on the Basic Card Member's Eligible Card will count toward the Eligible Purchase threshold. For purposes of calculating the Eligible Purchase threshold, Eligible Purchases will be combined across multiple Eligible Cards of the Basic Card Member if those Card accounts are linked to the same SkyMiles number. Eligible Cards are the following: Delta SkyMiles Credit Card, Gold Delta SkyMiles Credit Card, Platinum Delta SkyMiles, Delta Reserve Credit Card, Delta SkyMiles Business Credit Card, Gold Delta SkyMiles Business Credit Card, Platinum Delta SkyMiles Business Credit Card, Delta Reserve for Business Credit Card from American Express. This benefit extends to Basic Card Members only (Additional Card Members are not eligible). Offer terms and conditions subject to change.

    • MQDs are the total of the SkyMiles member’s spend on Delta-marketed flights (flight numbers that include the “DL” airline code), including the base fare and carrier-imposed surcharges, but excluding government-imposed taxes and fees.

      On Delta-marketed, partner-operated flights (the flight number includes “DL”) MQDs will be earned based on the money you spend on the Delta-marketed flight. For partner-marketed and operated flights (the flight number does not include “DL”), MQDs are earned based on distance flown and fare class purchased. Learn more about how to earn MQDs on partner-marketed and operated flights.  

      Certain tickets, including but not limited to bulk, consolidator, cruise, vacation packages, inclusive tour and other tickets where the fare is not disclosed, will count toward MQDs. A portion of the airfare for some Delta Vacations® packages will earn MQDs based on fare class and distance flown. Award, Miles + Cash, free, barter, pass travel and other tickets not eligible for mileage accrual will not earn MQDs.

      Pay with Miles tickets will earn MQDs for the portion of the base fare and carrier-imposed surcharges remaining that is paid in currency after miles are applied to the ticket total.

      Delta Comfort+® and Preferred Seats purchases and effective juli 21, 2015 paid Premium class upgrades made through a Delta channel are included in MQDs. All other ancillary purchases or fees will not count toward MQDs.

    • Miles, MQDs, MQMs, MQSs are only awarded upon completion of qualifying flight activity. No Miles, MQDs, MQMs, or MQSs are awarded for tickets which are purchased but never flown, regardless of reason. 

    • Delta Comfort+ and Preferred Seats purchases and effective juli 21, 2015 paid Premium class upgrades made through a Delta channel are included in MQDs. All other ancillary purchases or fees, including but not limited to checked baggage fees, Priority Boarding, Delta Sky Club® memberships, Wi-Fi passes, in-flight food and beverage purchases, in-flight entertainment, unaccompanied minor fees, pet travel fees, Mileage Booster™ or mileage purchases, ticket change fees, same-day confirmed or standby fee, Administrative Service Charge (ASC), External Reissue Charge (ERC), do not count toward earning MQDs.

    • The majority of payment forms on eligible tickets, including Delta travel vouchers, count toward earning MQDs.

      Pay with Miles tickets will earn MQDs for the portion of the base fare and carrier-imposed surcharges remaining that is paid in currency after miles are applied to the ticket total.

    • Members earn MQDs on Delta-marketed flights (flight numbers that include the “DL” airline code). The best way to ensure you receive full credit is to book travel through a Delta channel, such as delta.com, and include your SkyMiles number in your reservation. Note that MQDs include the base fare and carrier-imposed surcharges but exclude government-imposed taxes and fees.

      You also earn MQDs on Delta-marketed, partner-operated flights (the flight number includes “DL”) based on the money you spend on the Delta-marketed flight. For partner-marketed and operated flights (the flight number does not include “DL”), MQDs are earned based on distance flown and fare class purchased. Learn more about how to earn MQDs on partner-marketed and operated flights.

      As of januari 01, 2014, Delta Comfort+ and Preferred Seats purchases made through a Delta channel are also included in MQDs.

      MQDs also include select exception fares. The MQDs you will earn when traveling on “exception fares” (such as consolidator, cruise, vacation packages, inclusive tour and other tickets) will be equal to one-fifth of the base miles and Class Bonus miles (when applicable) earned on the itinerary.

    • Similar to Medallion Qualification Miles (MQMs) and Medallion Qualification Segments (MQSs), your MQDs will post after each segment is flown. 

      To ensure you receive full credit, book travel through a Delta channel, such as delta.com, and include your SkyMiles number in your reservation. 

    • When you are logged into delta.com and booking a ticket, the estimated MQDs, miles and Medallion Qualification Miles (MQMs) you’ll earn for that flight are shown on the Trip Summary page. To estimate MQDs for eligible partner airline marketed, partner airline ticketed travel, visit www.delta.com/partnerairlines

    • Yes, you will automatically receive MQDs credit for each flown segment, including tickets that are reissued.  In some situations, especially when passengers are accommodated on other airlines, our system may not recognize the re-accommodated segment as flown, and MQDs will not automatically post. If you notice a discrepancy, please contact us through Reservations or delta.com

      If a member purchases a Delta Comfort+ or Preferred Seat, and Delta is not able to accommodate the member in that seat or a similar seat, the member’s purchase will be refunded and no MQDs will be awarded. If a customer voluntarily changes his/her flight or seat selection once purchased, MQDs will be credited based on the total amount paid for the new seat (not including change fees). For example, if a Member pays $500 for a ticket and then later switches to a different flight for which the ticket costs $750 total (a $250 increase), the Member will receive MQDs based on the total $750 he or she paid for the seat.

    • Delta SkyMiles Credit Card Eligible Purchases are the total of purchases for goods and services less returns and other credits. Fees, interest charges, balance transfers, cash advances, purchases of traveler’s checks, the purchase or reloading of prepaid cards and purchases of other cash equivalents will not count toward Eligible Purchases.

    • Check the new tracker to quickly and easily keep tabs on your progress toward earning status in My SkyMiles or the My Delta homepage dropdown when logged in at delta.com, or on the Fly Delta app. It prominently displays your MQMs and MQSs side by side as well as your progress toward MQD and the MQD Waiver (Delta SkyMiles Credit Card Spend) thresholds.

    • Rollover MQMs will not change with the new program. As long as you earn Medallion status based on the new requirements, any MQMs in excess of the threshold needed for status earned will roll over. There will be no rollover of MQDs, the MQD Waiver (Delta SkyMiles Credit Card spend) or Medallion Qualification Segments (MQSs). 

    • Your total spend across all Delta SkyMiles Credit Cards that are linked to the same SkyMiles number will be combined and count toward your annual total of Eligible Purchases.

    • Please allow 6-8 weeks for your MQD Waiver (Delta SkyMiles Credit Card spend) total to be updated at delta.com.

    • Yes. Eligible Purchases by Additional Card Members linked to the Basic Card Member's account will count toward the Basic Card Member's spend total. 

    • Only Eligible Purchases on Delta SkyMiles Credit Cards issued in the United States will count toward the MQD Waiver (Delta SkyMiles Credit Card spend).

    • The Eligible Purchases need to be within the qualification year, which runs from January 1st, through December 31st.

      Alle regels van het SkyMiles-programma zijn van toepassing. To review the rules, please visit Membership Guide & Program Rules.

  • Beveiligingsvragen

    Have your questions about the security questions and answers for the password for your SkyMiles membership made it into our list? Find out in this section.

    • We want to provide a fast, online method of accessing your SkyMiles account if you happen to forget your Password. After you answer the security questions, you can reset your Password instantly and we'll email a reminder to you.

    • Yes, provided you:

      • Use only alpha-numeric characters (the alphabet a-z and numbers 0-9).
      • Don't use special characters such as commas, apostrophes, dashes, etc. You can, however, use a space between words.
      • Use at least 4 characters and no more than 64 characters.

    • You should select the question that is most appropriate for you and then supply a name or word that you are sure you can remember. The question and answer combination can be as realistic or unrealistic as you want. Just make sure you select something that will jog your memory.

    • Currently the answers cannot be changed or modified.

    • Increased security for our customers is why we are initiating this program. We will use this information in accordance with the strict guidelines of our Privacy Policy.Your personal information, will not be shared or used for any purpose other than enhancing your experience with Delta. You will be the only person who will have access to this information online.

    • If you forget the answers to the security questions, and you exceed the maximum allowable attempts to answer your security questions, your Password will be emailed to the address stored in your SkyMiles profile. If you don't have an email address on file then you can reset your Password online provided you remember your personal information.

    • Yes, as long as it uses a Western (or Latin) alphabet and no special characters.