Exit Israel Refund or Compensation Request

We apologize for any trip disruptions you may have experienced. If your travel plans originating in Israel were disrupted, you may be entitled to a refund and/or compensation.

Compensation

In addition to a refund request for your unused ticket, you can request reimbursement for incurred expenses or monetary compensation if you've experienced any of the below trip disruptions:

• If you were involuntarily placed in a lower class of service than originally purchased
• If your flight was canceled
• If your flight was delayed more than 8 hours
• If your flight's scheduled departure moved forward more than 8 hours
• If your flight was overbooked and you were involuntarily denied boarding

Refund

You may request a refund for any unused portion of your ticket if you've experienced any of the below trip disruptions and you chose to receive a refund instead of an alternative flight:

• If your flight was canceled
• If your flight was delayed for more than 8 hours
• If your flight's scheduled departure moved forward more than 8 hours
• If your flight was overbooked and you were involuntarily denied boarding

Processing Your Request

For eligible compensation requests, once submitted, we will review your request and update you on the status. For eligible refund requests, the estimated processing times may take up to 45 days from written application and will vary depending on your method of payment:

• 7 business days for credit or debit purchases
• 20 business days for cash or check purchases

Please allow up to 2 billing cycles for your refund to be displayed on printed statements. International refund may take longer due to local banking procedures.

Please note, if you purchased your ticket from a travel agent and have experienced a qualifying trip disruption outlined above, contact your travel agent directly to seek a refund or compensation. For tickets purchased from an airline other than Delta, please contact that airline directly.

To further review your rights per Israel's Aviation Services, please access these resources:

• Assistance and Compensation Rights (PDF)
• Delay or Cancellation Compensation Rights (PDF)

Submit Your Request

If you’re ready to request a refund or compensation for a travel disruption originating in Israel, click the button below and select "Submit Feedback" to provide the necessary information about your recent trip disruption. We will then review your request and update you on the status.