Wheelchairs, Scooters and Assistive Devices
We understand the importance of an accessible travel experience and thank you in advance for your patience as we work to meet your needs throughout your trip. Share your mobility needs with us at least 48 hours before your trip so we can offer you the best possible service.
Request Delta Wheelchair Service
Airport Wheelchair
Service begins curbside at the airport, through check-in and security, to your departure gate and down the jet bridge to the aircraft door.
Aisle Wheelchair
Service assists you from the jet bridge onto the aircraft and down the aisle to your seat.
Onboard Wheelchair
Service in-flight via an aircraft-designed wheelchair that fits in the aircraft aisles and most lavatories.
Bring Your Personal Wheelchair or Scooter
We understand that your personal mobility device needs to travel when you do. Delta transports both manual and battery-powered devices. Please prepare with the steps below.
1. Learn Your Wheelchair or Scooter Measurements
Measure the height and width of your chair at its smallest size (not expanded) and input the measurements below. Measuring estimates a likely fit on your aircraft but is not a guarantee of travel approval.
2. Tell Us Your Device Details
Whether you bring a manual wheelchair or a battery-operated device, please inform us 48 hours before you fly for the best possible service using the Fly Delta app, the ‘My Trips’ page or by calling 404-209-3434 (dial 711 for relay services).
Measurements
If your personal wheelchair or device exceeds the maximum dimensions at its smallest size (not expanded), it may not safely fit in the cargo hold of your aircraft. Please call 404-209-3434 (dial 711 for relay services) so we can book you on an aircraft that meets your needs.
Batterijen
Forty-eight hours notice is recommended for battery-operated devices in order to follow the U.S. Federal Dangerous Goods Handling Procedures. This applies to various battery types, including but not limited to lithium ion, spillable or non-spillable batteries.
3. Prepare for Travel
- Print the required Mobility Device Handling Form before your trip and bring it with you on the day of travel. (A completed form educates our agents on how to best assist you, reducing the chance of damage to your device). You may complete the form in advance, or with an agent at check-in. Also include the disassembly/reassembly instructions for your device and note its battery type, if applicable.
- Attach the form to your wheelchair or scooter (a gate agent at boarding can assist you with this)
- If your wheelchair is non-battery powered and manually collapsible, you may be able to store your wheelchair on board, Go to footer note. Ask a gate agent about this option on your day of travel.
Bring an Assistive Device
You may need to bring an assistive device (such as a cane, walker or crutches) and we welcome those, too. Some items may be stored on board, while others will be checked at the gate as you board the plane. You may submit a “meet and assist” service request and/or an aisle chair if you need help getting to your seat after checking a device at the gate.
We’re committed to offering you a smooth travel experience to suit your mobility needs. Medical devices or medication may require additional planning. Review our Medical Devices and Medication guidelines to prepare for your trip.